Withdrawals | theLotter
 
 
 

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Withdrawals

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Q

How do I transfer wins from my account to my bank?

A

To cash-out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction.

If you encounter any problems, or have any special requests, please contact customer support.

Q

How long should it take for my withdrawal to reach my bank account?

A

Once the withdrawal request is approved, the funds may take up to 24 hours for credit cards and eWallets and up to 5 bank days for bank transfers to appear in your account. Please contact customer support if you have not received the amount within this timeframe.

Q

Why can’t I withdraw to all payment methods?

A

The payment methods available for withdrawals are listed on the Banking page. You can withdraw funds with a payment method if it is currently registered in your account; if it was previously registered in your account but has not yet expired; if you have used the payment method to deposit funds; and if you've deposited more than you have withdrawn with the payment method.

You will be able to withdraw by bank transfer after you have been credited with a big win or if you are not able to withdraw with your existing payment methods.

Q

Why is my withdrawal request pending?

A

All withdrawals must be approved by Accounting. Your request will be processed within 24 hours – then the withdrawal will either be approved or our customer support team will contact you with further inquiries.

Q

Why is my withdrawal request refused?

A

If your withdrawal request is refused, you will receive an email with an explanation from customer support. The most likely reasons are that you have tried to withdraw to a different payment method than you used for deposit or that you have requested to withdraw a bigger amount than allowed (you can only withdraw an amount that is less or equal to the amount originally deposited and the rest through bank transfer). If you're requesting a withdrawal via bank transfer, please check that the bank transfer details given are correct, as incorrect details will also lead to a refusal.

Q

Why does my account need to be verified before my withdrawal is approved?

A

In certain cases you may be asked to verify your identity before we process your withdrawal request. This could be for one or more of the following reasons:

  • Our regulatory obligation to perform due diligence on our clients.
  • Our risk management procedures.
  • Your withdrawal request was made via a bank transfer.
  • The amount of your requested withdrawal.

Please follow the instructions sent to you by email to start the verification process.

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