How to play the lottery online | theLotter
 
 
 

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!

Top 5 Questions

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Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case theLotter.com may choose to fly the winner there. You will be handed your winning ticket and provided with information on how to collect the prize.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

Q

Can I claim my jackpot prize anonymously?

A

Some lotteries require jackpot winners to claim their prize publicly in accordance with the laws of the country or state where the tickets were purchased. Regardless of anonymity laws, the full name and image of a winner will not be used on theLotter unless permission has been granted.

Below is the list of lotteries available on theLotter that allow jackpot winners to claim their prize anonymously:

Australia - Monday Lotto
Australia - Oz Lotto
Australia - Powerball Lotto
Australia -Saturday Lotto
Australia -Wednesday Lotto
Austria - Lotto
Austria - EuroMillions
Brazil - Dupla Sena
Brazil - Mega-Sena
Brazil - Quina
Colombia - Baloto
Europe - EuroJackpot
Europe - EuroMillions
France - EuroMillions and My Million
France - Loto
Germany - Lotto
Hungary - Hatoslotto
Hungary - Otoslotto
Ireland - Lotto
Italy - Lottomatica
Italy - SuperEnalotto
Italy - SuperStar
New Zealand - Powerball
Poland - Lotto
Romania - Lotto 6/49
South Africa - Lotto
South Africa - Powerball
Spain - BonoLoto
Spain - El Gordo
Spain - La Primitiva
Switzerland - Lotto

Lotteries that require jackpot winners to claim publicly may make an exception in special circumstances revolving personal safety and security. Please feel free to contact our customer support team with any questions regarding anonymity

Q

How do I transfer wins from my account to my bank?

A

To cash-out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction.

If you encounter any problems, or have any special requests, please contact customer support.

Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organisation to collect your prize in person.

Q

Do I have to expose my personal details if I win?

A

Non-identifying information (first name, first letter of your last name and country of residence) are automatically published in our Winners Circle on the homepage of the site. If you wish to cancel this display, please contact customer service. In regard to jackpot wins, the requirements of the official lottery organisation apply.

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