Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions


How do I withdraw funds from my account?


The most convenient and recommended way to make withdrawals is by accessing your account on our desktop website.

You can withdraw funds from your account with payment methods you have used previously for payments and/or deposits. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations.

Winnings can be withdrawn with a bank transfer. To request a bank transfer, or for further assistance making withdrawals, please contact our Customer Service team.


How do I receive my winnings?


Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case theLotter may choose to fly the winner there. If you are the winner of a major lottery prize you will be given information how to collect your prize.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.


Is theLotter connected to official lottery organisations?


theLotter acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, theLotter has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.


How do I pay for ticket purchases?


Sign in to your theLotter account.

Choose the lottery you want to play.

Fill in your tickets, select your playing options, and click PLAY.

When you pay for your purchase, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your purchase, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your ticket purchase. You will receive an automatic email notification when your order is complete.

If this is your first purchase on our site, you must first complete the full registration process and associate a payment method with your account in order to start playing.


Do I have to expose my personal details if I win?


If you win a lottery prize on tickets purchased at theLotter, non-identifying information (first name, first letter of your last name, and country of residence) will be automatically published in the Winners section on the homepage of our site. If you wish to cancel this display, please contact customer service. If you win a lottery jackpot, the requirements of the official lottery organisation apply.

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