How to Play the Lottery Online FAQs | theLotter

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Service team will be happy to assist you further!

Top 5 Questions


How do I set a Spend Limit for my account?


You can limit the amount of money you spend within a set period of time by setting a Spend Limit on your account. Once you reach your maximum spending cap, you’ll be unable to spend any more until the end of that period.

Once you've registered an account and selected a payment method you can set a Spend Limit when you login to your account and navigate to Responsible Gaming. In the Spend Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the spending limit you wish to set for that period.

You can change the Spend Limit setting for your account at any time. Please note, however, that if you choose to decrease your Spend Limit, the change will come into effect immediately, but if you choose to increase your Spend Limit, it will only increase after a so-called "cool off" period of 7 days.


Can I claim my jackpot prize anonymously?


Some lotteries allow winners to remain completely anonymous, while others require some degree of public disclosure. For lotteries that require a winner to disclose their identity, it is often for transparency purposes. By making public the identities of winners, a lottery can show that the winners are real, have no connection to the lottery, and that all ticket holders have an equal chance of winning.

Below is the list of lotteries available on theLotter that allow jackpot winners to claim their prize anonymously:

Australia - Monday Lotto
Australia - Oz Lotto
Australia - Powerball Lotto
Australia -Saturday Lotto
Australia -Wednesday Lotto
Austria - Lotto
Austria - EuroMillions
Colombia - Baloto
Europe - EuroJackpot
Europe - EuroMillions
France - Loto
Germany - Lotto
Hungary - Hatoslotto
Hungary - Otoslotto
Ireland - Lotto
Italy - Lotto
Italy - SuperEnalotto
Italy - SuperStar
New Zealand - Powerball
Poland - Lotto
Romania - Lotto 6/49
South Africa - Lotto
South Africa - Powerball
Spain - BonoLoto
Spain - El Gordo
Spain - La Primitiva

Winners who wish to remain anonymous for security reasons may be able to receive an exemption to a lottery's disclosure requirements.

Regardless of a lottery's specific disclosure requirements, theLotter will never disclose a winner's identity without their consent.

Winning a substantial amount of money has life changing implications and theLotter whole heartedly recommends that winners consult with financial and legal experts to fully prepare for and take advantage of their good fortune.

Please feel free to contact our customer support team with any questions regarding anonymity


What payment methods are offered on the site?


We provide a variety of payment methods to suit the needs of our customers from all over the world. For a full list of available payment methods and to find the payment method that best works for you, please visit our Banking page.


How do I receive my winnings?


Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case theLotter may choose to fly the winner there. If you are the winner of a major lottery prize you will be given information how to collect your prize.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.


What happens when I win the jackpot?


When you win the jackpot, we will immediately notify you and a member of our customer service will contact you directly to coordinate the collection of your prize. In the case of a jackpot win, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. There, you will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organisation to collect your prize in person.

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