Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions


How do I withdraw funds from my account?


The most convenient and recommended way to make withdrawals is by accessing your account on our desktop website.

You can withdraw funds from your account with payment methods you have used previously for payments and/or deposits. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations.

Winnings can be withdrawn with a bank transfer. To request a bank transfer, or for further assistance making withdrawals, please contact our Customer Service team.


How do I deposit funds in my account?


To add funds to your account, please go to Deposit on our desktop site and follow the on-screen instructions to complete the transaction. 

If you encounter any problems, please contact customer support.


Can I claim my jackpot prize anonymously?


Some lotteries allow winners to remain completely anonymous, while others require some degree of public disclosure. For lotteries that require a winner to disclose their identity, it is often for transparency purposes. By making public the identities of winners, a lottery can show that the winners are real, have no connection to the lottery, and that all ticket holders have an equal chance of winning.

Below is the list of lotteries available on theLotter that allow jackpot winners to claim their prize anonymously:

Australia - Monday Lotto
Australia - Oz Lotto
Australia - Powerball Lotto
Australia -Saturday Lotto
Australia -Wednesday Lotto
Austria - Lotto
Austria - EuroMillions
Colombia - Baloto
Europe - EuroJackpot
Europe - EuroMillions
France - Loto
Germany - Lotto
Hungary - Hatoslotto
Hungary - Otoslotto
Italy - Lotto
Italy – MillionDAY
Italy - SuperEnalotto
Italy - SuperStar
Kazakhstan - 5/36
Kazakhstan - Loto 6/49
New Zealand - Lotto
New Zealand - Powerball
Philippines - Grand Lotto
Philippines – Lotto
Philippines - Mega Lotto
Philippines - Super Lotto
Philippines - Ultra Lotto
Poland - Lotto
Poland - Mini Lotto
Portugal - Totoloto
Romania - Joker
Romania - Loto 6/49
South Africa - Daily Lotto
South Africa - Lotto
South Africa - Powerball
Spain - BonoLoto
Spain - El Gordo
Spain - La Primitiva
Texas - Cash Five
Texas - Lotto Texas*
Texas - Lotto Texas Extra*
Texas - Texas Two Step*
Ukraine - Loto Maxima
Ukraine - Megalot
Ukraine - Super Loto

*For prizes over $1 million

Winners who wish to remain anonymous for security reasons may be able to receive an exemption to a lottery's disclosure requirements.

Regardless of a lottery's specific disclosure requirements, theLotter will never disclose a winner's identity without their consent.

Winning a substantial amount of money has life changing implications and theLotter whole heartedly recommends that winners consult with financial and legal experts to fully prepare for and take advantage of their good fortune.

Please feel free to contact our customer support team with any questions regarding anonymity.


How do I change or delete a default payment method?


In order to change your default payment method, please access your account on our desktop site and mark another method in the list that appears on Payment Details in your account and then confirm the change. To delete a payment method, click the trash can icon on the line of the payment method you wish to delete.


How do I pause/reactivate my subscription?


You can pause/cancel your subscription at any time by going to Subscriptions in your account, clicking on the active subscription, and submitting your cancellation request in the Subscription Settings. Our customer support team will swiftly process your cancellation of the subscription.

About theLotter
Registration & Account
How to Play
Payments and Deposits
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
Quick Draws
theLotter iOS and Android Apps
Results & Alerts
Our Lottery Courier Service
Responsible Gaming
Lottery Scams