How do I deposit funds in my account?
To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.
If you encounter any problems, please contact customer support.
Which lotteries offer raffles?
You will be entered into a raffle when playing the Austria - EuroMillions, EuroMillions & El Millón, France Loto, and Canada 6/49.
How will I find out if I win?
When you play the lottery online at theLotter, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on theLotter will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for theLotter’s FREE SMS winning alerts by clicking here.
How do I withdraw funds from my account my account?
The most convenient and recommended way to make withdrawals is by accessing your account on our desktop website.
You can withdraw funds from your account with payment methods you have used previously for payments and/or deposits. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations.
Winnings can be withdrawn with a bank transfer. To request a bank transfer, or for further assistance making withdrawals, please contact our Customer Service team.
How do I change or delete a default payment method?
In order to change your default payment method, please access your account on our desktop site and mark another method in the list that appears on Payment Details in your account and then confirm the change. To delete a payment method, click the trash can icon on the line of the payment method you wish to delete.