Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

About TheLotter

How does the service work?

TheLotter is the leading online lottery ticket purchasing service. When you choose to play the biggest lottery draws on the globe on our website, our agents at a network of local offices around the world go out and physically purchase official lottery tickets on your behalf.

When you play the lottery online at TheLotter, you select the numbers you wish to play and you have a wide range of tools and options at your disposal. Your tickets are scanned and uploaded to your personal account before the draw. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. When you win, you are immediately notified and wins are swiftly transferred to your account without us charging you any commission. For an in-depth explanation of our full range of services, please check our How It Works page.

Is TheLotter connected to official lottery organisations?

TheLotter acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, TheLotter has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. TheLotter bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.

Who operates TheLotter?

Full information and contact details of our operator are provided in our Terms of Use.

Who is eligible to purchase lottery tickets on TheLotter?

TheLotter welcomes customers from all over the world but is not intended for individuals under the age of eighteen (18). Individuals under the age of 18 are prohibited from registering an account and/or using our services. For further details, please consult our Terms of Use.

Does TheLotter take commission on winnings?

No, TheLotter does not take commissions on winnings of any amount. The price you pay for participation on the site is final and you are entitled to your lottery winnings in their entirety.

Winnings are transferred directly to your account after receipt of the prize from the official lottery operator.

How does TheLotter make money?

TheLotter is a ticket messenger service. We purchase official lottery tickets on behalf of our customers and our revenue stems solely from a service fee included with the sale of these tickets.

Once you have purchased a ticket online with TheLotter’s ticket purchasing services you incur no further costs or charges. When you win a prize in a lottery draw you can rest assured that you will receive the full amount of the prize without having to pay any further commissions.

How can I be sure I'll receive my winnings?

Our pay-out system is fully automated and regularly audited. Winnings are swiftly transferred to your account upon receipt. Big prize winners are extended the option to go and collect their prizes personally. As specified in our Terms of Service, lottery tickets are owned by the player, not by TheLotter; TheLotter serves as a messenger on your behalf, and has no legal claim to your tickets. In the unlikely event of a dispute, aside from the Terms of Service (which are a legal and binding document) we will also provide you with ample proof of ownership.

When you buy a lottery ticket on our site you immediately receive proof of purchase in the form of a confirmation email. Secondly, each transaction is permanently stored in your account, where it can be viewed at any time. A scanned copy of your ticket is available in the My Account section, proving that the actual ticket was indeed purchased on your behalf. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. The copy displays the number selection and relevant draw information, as well as a serial code unique to each ticket. These items (legal agreement, proof of purchase, and the image of the actual ticket) firmly establish that the ticket legally belongs to you.

We have no legal claim to your tickets and not a single complaint has been made suggesting otherwise. Our entire operation is geared to ensure that we maintain our reputation as the world-leading online lottery ticket purchasing service. We pay out the full winnings of players as swiftly as possible. We have awarded millions in prizes to millions of winners all over the world. Our track record shows that winning players get their money.

Can I get my money back if I am not satisfied with my purchase?

At TheLotter we take great pride in the service we provide. If, for whatever reason, you are not completely satisfied with our service, we will refund your first purchase in full, guaranteed.

Please refer to the Terms of Use for eligibility.

Can I play on TheLotter from my country?

TheLotter's online lottery ticket purchasing services are available to customers from all over the world. We enable lottery fans to play the top lotteries on the globe regardless of where they live. Currently there are some payment and regulatory restrictions in place that make it difficult for players based in some countries to take advantage of our services. If you experience any difficulty accessing features on our site, please do not hesitate to contact Customer Support.

Is my personal and payment information protected on the site?

Absolutely. Your personal and payment details are encrypted under Geotrust 128 SSL bit security and accessible with a username and/or password only. All traffic between your web browser and our site is completely secure and you should not hesitate to make deposits or withdrawals at TheLotter. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. For more information about how we secure your personal data please see our Privacy Notice

What are the advantages of purchasing lottery tickets with TheLotter?

Exclusively at TheLotter, you can:

Play the biggest lottery draws on the globe with official lottery tickets;
Enjoy convenient, safe, and secure online lottery ticket purchases from your personal computer or mobile device;
Rest assured that you will never lose your lottery tickets thanks to TheLotter’s automated ticket scanning and secure storage;
Rely on fast and efficient automatic transfer of your wins to your personal account;
Register for FREE services including lottery result alerts, jackpot alerts, and SMS winning notifications;
Join an international community of hundreds of thousands of satisfied customers and lottery winners.