Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions


How do I deposit funds in my account?


To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.


How will I find out if I win?


When you play the lottery online at theLotter, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on theLotter will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for theLotter’s FREE SMS winning alerts by clicking here.


How do I withdraw funds from my account my account?


The most convenient and recommended way to make withdrawals is by accessing your account on our desktop website.

You can withdraw funds from your account with payment methods you have used previously for payments and/or deposits. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations.

Winnings can be withdrawn with a bank transfer. To request a bank transfer, or for further assistance making withdrawals, please contact our Customer Service team.


How do I pay for ticket purchases?


Sign in to your theLotter account.

Choose the lottery you want to play.

Fill in your tickets, select your playing options, and click PLAY.

When you pay for your purchase, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your purchase, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your ticket purchase. You will receive an automatic email notification when your order is complete.

If this is your first purchase on our site, you must first complete the full registration process and associate a payment method with your account in order to start playing.


Which lotteries offer raffles?


You will be entered into a raffle when playing the Austria - EuroMillions, EuroMillions & El Millón, France Loto, and Canada 6/49.

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Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
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