How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

How will I know the rules of the different lotteries on the site?

A

There is no need to be a lottery expert to play lottery online! All the lottery forms are formatted to fit the rules of the game. To play, fill in the form with the available number selection. Instead of giving your ticket to the booth sales assistant, click Play, and we execute the purchase on your behalf!

To learn about your favourite lottery, visit our Lottery Information pages for schedules, statistics, taxation information, and winning stories.

Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.

Q

Do I have to expose my personal details if I win?

A

Non-identifying information (first name, first letter of your last name and country of residence) are automatically published in our Winners Circle on the homepage of the site. If you wish to cancel this display, please contact customer service. In regard to jackpot wins, the requirements of the official lottery organization apply.

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