How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

Q

How does the service work?

A

theLotter connects lotto fans to the biggest lottery draws happening on the globe through a network of local offices around the world. Enter +45 official lotteries with a personalized set of lucky numbers and play options, and theLotter will carry out the ticket purchase on your behalf!

Your ticket is securely stored in theLotter's local offices, and secondary winnings are automatically transferred to your account.  A copy of your scanned ticket will be displayed in your theLotter account with your number selection and relevant draw information. To see you scanned ticket, visit My Account. For more information about the See Your Ticket Service, please click here.

Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.

Q

Is theLotter connected to official lottery organizations?

A

theLotter acts as an independent, third-party service. We do not operate under the authority of any official lottery body or run a lottery of our own. For ten years, theLotter has offered clients the freedom to play 50 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

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