Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

How does theLotter make money?

A

theLotter is a ticket messenger service. We purchase official lottery tickets on behalf of our customers and our revenue stems solely from a service fee included with the sale of these tickets.

Once you have purchased a ticket online with theLotter’s ticket purchasing services you incur no further costs or charges. When you win a prize in a lottery draw you can rest assured that you will receive the full amount of the prize without having to pay any further commissions.

Q

How do I transfer wins from my account to my bank?

A

To cash out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction.

If you encounter any problems, or have any special requests, please contact Customer Support

Q

How do I deposit funds in my account?

A

To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

Q

How will I find out if I win?

A

When you play the lottery online at theLotter, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on theLotter will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for theLotter’s FREE SMS winning alerts by clicking here.

Q

How do I request a results alert for a lottery?

A

theLotter iPhone App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Move the slide button to the on/off position next to the lotteries for which you would like to receive/stop receiving email result alerts.

theLotter iPad App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Move the slide button to the on/off position next to the lotteries for which you would like to receive/stop receiving email result alerts.

theLotter Android App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Check/uncheck the lotteries for which you would like to receive/stop receiving email result alerts.

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