How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

Where can I save my lucky numbers for a specific lottery?

A

If you wish to save your lucky numbers for a specific lottery online, go to My Lucky Numbers, select the country and lottery name from the drop down menus, and enter your desired number selection. You can also choose to save a set of numbers as "My Lucky Numbers" for a lottery during the play process by checking the box under to the Play button.

Q

What are default numbers?

A

Your default numbers will be used to fill in the your number selection in the event that your selected numbers do not fit the rules of the game. When subscribing to theBig or theSmart, we recommend selecting a set of default numbers as your subscription to these categories will enter different lotteries, depending on the top-ranked lottery in the category.

Q

When will I be able to see a copy of the scanned ticket in my account?

A

theLotter makes every effort to ensure that players are able to view their scanned ticket in their account prior to the draw. 

In the unlikely event that we are unable to purchase a ticket due to technical difficulty or circumstances beyond our control, the ticket will be canceled and refunded to your account with additional compensation. We are committed to carrying out all cancellations and refunds as soon as possible and do our best to provide notification before the lottery draw takes place.

Q

Where is my actual ticket located?

A

Your ticket is securely stored in theLotter's local offices. After purchasing your ticket with your selected numbers and  play options, the ticket will be stored in a safe vault in a local office, and a scanned copy will be visible in your account on the site. Please click here and select the relevant row to view your ticket online.

Q

Is theLotter connected to official lottery organizations?

A

theLotter acts as an independent, third-party service. We do not operate under the authority of any official lottery body or run a lottery of our own. For ten years, theLotter has offered clients the freedom to play 50 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

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