How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions


How do I join theLotter VIP Club?


You start acquiring points the moment you begin to play and can earn up to 20% off all participation on the site in addition to other special promotions and offers! theLotter’s VIP Club is the best way to enjoy major rewards on the world’s biggest lotteries! To learn more, viist theLotter's VIP page.


How do I receive my winnings?


Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.


What happens when I win the jackpot?


Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.


Is there any commission on my winnings?


All winnings are commission-free, regardless of the amount. If you choose to receive your win via bank transfer, a bank transfer fee from your bank may apply.


Is there a tax requirement on my lottery winnings?


theLotter is required to pay taxes for any of your lottery wins in compliance with the laws of the country or state where the tickets are purchased.

Below is the list of lotteries available on theLotter that offer tax-free prizes:

Australia - Monday Lotto
Australia - Oz Lotto 
Australia - Powerball Lotto 
Australia - Saturday Lotto 
Australia - Wednesday Lotto 
Austria - Lotto 
Canada - Lotto 649 
Europe - EuroJackpot 
France - EuroMillions and My Million 
France - Loto 
Germany - Lotto 
Hungary – Hatoslotto 
Hungary – Otoslotto 
Ireland – Lotto 
New Zealand – Powerball 
Ontario - Ontario 49 
South Africa – Lotto 
South Africa – Powerball 
U.K. - EuroMillions and UK Millionaire Maker 
U.K. - National Lottery 
U.K. – Thunderball

You can find more information regarding the tax requirements for other lotteries on the information page for each lottery. Please feel free to contact our customer support team with any questions regarding taxation.

About theLotter
Registration & Account
How to Play
My Lotto Numbers
Lottery Categories: theBig & theSmart
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
theLotter iPad, iPhone and Android Apps
Results & Alerts
The See Your Ticket Service
VIP Club
Scam Letters