Frequently Asked Questions

The most convenient and recommended way to make withdrawals is by accessing your account on our desktop website.

You can withdraw funds from your account with payment methods you have used previously for payments and/or deposits. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations.

Winnings can be withdrawn with a bank transfer. To request a bank transfer, or for further assistance making withdrawals, please contact our Customer Service team.

When you win the jackpot, we will immediately notify you and a member of our customer service will contact you directly to coordinate the collection of your prize. In the case of a jackpot win, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. There, you will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organisation to collect your prize in person.

Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case theLotter may choose to fly the winner there. If you are the winner of a major lottery prize you will be given information how to collect your prize.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

theLotter acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, theLotter has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.

You can pause/cancel your subscription at any time by going to Subscriptions in your account, clicking on the active subscription, and submitting your cancellation request in the Subscription Settings. Our customer support team will swiftly process your cancellation of the subscription.