Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

Which lotteries offer raffles?

A

You will be entered into a raffle when playing the Austria - EuroMillions, EuroMillions & El Millón, France Loto, and Canada 6/49.

Q

Do all EuroMillions drawings have raffles?

A

Yes! Raffle draws are part of the game when you play Austria EuroMillions and EuroMillions & El Millón. In addition, all EuroMillions players participate in the European Millionaire Maker raffle, staged on select occasions throughout the year.

Q

How do I receive my Quick Draw winnings?

A

theLotter operates Quick Draws on an insurance-based business model, which ensures that all prizes will be paid to winners. Smaller wins are paid out directly from revenues received from sales. Larger prizes are guaranteed and covered by theLotter's insurance.

When you win, prizes will be paid directly into your account by theLotter. You can use your winnings for future participation in lottery draws, or you can choose to withdraw them.

Q

How do I deposit funds in my account?

A

To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

Q

How do I withdraw funds from my account my account?

A

The most convenient and recommended way to make withdrawals is by accessing your account on our desktop website.

You can withdraw funds from your account with payment methods you have used previously for payments and/or deposits. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations.

Winnings can be withdrawn with a bank transfer. To request a bank transfer, or for further assistance making withdrawals, please contact our Customer Service team.

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