How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.

Q

How do I pause/reactivate my subscription?

A

You can pause/reactivate your subscription at any time by selecting Active/Not Active from the drop down menu in Subscriptions . When you reactivate your Subscription, you will continue your bonus plan and receive 25 VIP points!

Q

How do I close my account?

A

If you wish to close your account and be removed from our mailing list, please go to Personal Details and make your account status "closed" in the drop down menu at the bottom of the page.

Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

I matched the required number of guesses. Why didn’t I get a prize?

A

You must guess the minimum number of correct guesses in one line in order to qualify for a prize. When evaluating your entry, it is important to keep in mind that each line is an independent unit.We require a minimum purchase of 2-6 lines, depending on the lottery.

For further inquiries regarding your ticket,  please contact us.

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