Frequently Asked Questions

Starting to play is a quick and simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Play button in any lottery. At this step you will need to list your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to list your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accept our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery play. You will be shown the payment methods available in your region and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re ready to play!

When registering at our site through Facebook, TheLotter receives access to your Facebook public information. TheLotter will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favourite lotteries online.

Yes, customers who download TheLotter iOS App can register with Apple.

You can log in to your account using the email/username and password you registered with. Alternatively, you can also register and log in to TheLotter on desktop or through our iOS mobile app using your Facebook profile. If you forgot your password, you can reset it here.

TheLotter’s website is presented to customers in a wide range of major languages. To select or update your default language, please visit Personal Details on our desktop site. Please note that all correspondence from the site will be sent in your default language.

To select which notifications you wish to receive from us, please visit the 'Communication Preferences' section of your account on our desktop/mobile site and specify your preferences.

You can choose to receive activity updates, promotional emails, and notifications when your lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

To change your password, please go to the Account Security section of Account Settings of My Account, list your existing password and your choice for a new password. Please note that your password must have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. ! * < /> $ # % ^ & ( ) + / | ` ~ . , = are invalid characters.

If you don't remember your password, click 'Forgot your password' on the login screen.

You can see a complete summary of your entries, deposits, withdrawals, and wins in your account. Click the 'Activities' and then you can choose to see your Entries, Transactions, and Packages.

Yes, you can. Please note that account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to it, and any remaining funds will be forfeited.

To delete your account:

• Go to Account Status section of Account Settings in My Account and click the 'Delete account' button.
• In the popup that will appear, choose Delete.
• Select a reason from the dropdown menu, or choose 'Other' to specify your own.
• Confirm the deletion by entering the code sent to the email address registered to your account at TheLotter.
• If successful, you will be logged out automatically and receive an email notification confirming the deletion.

When you delete your account, all personal data and payment method details will be promptly removed. However, in compliance with applicable regulations, some data may be retained for a required period before being permanently deleted.

Please note, your account cannot be deleted if:

• Your account has an active or recent self-exclusion period.
• Your account’s status is frozen due to regulatory reasons.
• You have active orders or pending transactions.

More information is here.

Go to the Account Security section under Personal Details in your account. Two options are available to you:

1. Enable an email notification every time there’s a login to your account.
2. Activate a 2-step login process for increased account security.

Additionally, we recommend updating your password every month or so for extra protection.