Registration & Account | theLotter
 
 
 

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!
Top 5 Questions
About theLotter

Registration & Account

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Q

How do I start playing?

A

To start playing your favourite lotteries online, simply sign up to the site with your email address! After signing up, select your favourite lottery and enjoy the freedom of being able to play the lottery online, anywhere & anytime!

Q

The site says my credit card already exists in the system. How do I proceed?

A

This error message indicates that your credit card has already been registered to another account on our site. For security reasons, payment methods cannot be registered to multiple accounts. For additional assistance, please contact customer support.

Q

Can I purchase just one line?

A

While there are certain lotteries in which it is possible to purchase one line, in most cases we require a minimum purchase of between 2-6 lines in order to offer a reasonable price for the wide range of services we provide. If you do not complete the number selection for the required number of lines, the system will automatically fill in the missing numbers using Quick Pick random selection. Please note that Bundles contain a single personal line as part of the overall package.

Q

How do I select/update my default language?

A

theLotter’s website is presented to customers in a wide range of major languages. To select or update your default language, please visit Personal Details. Please note that all correspondence from the site will be sent in your default language.

Q

How do I select/update my default currency?

A

theLotter supports nine international currencies:  Australian Dollar, British Pound, Canadian Dollar, Euro, Russian Ruble, South African Rand, Swedish Krona, Swiss Franc, and US Dollar. You can select a preferred currency for each payment method you register in Payment Details.  Your payment method will be charged in the designated currency, and the currency displayed on the site will be the same as the currency selected for your default payment method.

To learn more about the payment options available at theLotter, visit the Banking page.

Q

How do I set my notification preferences?

A

To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account and specify your preferences.

You can choose to receive activity updates, promotional emails, SMS winning alerts, and notifications when your lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

Q

How do I change my password?

A

To change your password, please visit Personal Details, list your existing password and your choice for a new password. Please note that your password have 6-15 characters and include one uppercase letter, one lowercase letter, and one number. = < /> are invalid characters.

If you have forgotten your password, please click here.

Q

Where can I view a summary of all my transactions on the site?

A

You can see a complete summary of your one-time entries, subscriptions, multi-draws, deposits, withdrawals, and wins when you visit Transactions. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.

Q

How do I close my account?

A

If you wish to close your account and be removed from our mailing list, please go to Personal Details and make your account status "closed" in the drop down menu at the bottom of the page.

Q

I tried to close my account, but the site tells me I can’t. Why is it not working?

A

If you are unable to close your account on our site, it may have pending lottery ticket entries or a balance. We will be unable to close your account until your participation in lottery draws has been completed and your account no longer has a balance. To cash-out funds, please select to Withdraw them in your account. If you require further assistance, please contact customer service.

Q

What information does theLotter receive if I register with Facebook?

A

When registering at our site through Facebook, theLotter receives access to your Facebook public information. theLotter will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favourite lotteries online.

Q

Can I still login with my username?

A

Yes! If you have a theLotter username, simply use it to access to the site. You can also login with your registered email to play your favourite lotteries online! For any assistance, please contact customer support.

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