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Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Promotions
What promotions are available on TheLotter?
The special offers currently available to players are listed here.
Information about the various types of promotions offered on TheLotter and their terms and conditions can be found here.
How do I receive promotional offers from TheLotter?
To receive our special promotional offers, make sure that your email preference is set to receive promotional emails with exclusive deals in the Notifications section of your account.
Can I receive two discounts on my ticket purchases?
No, there are no double discounts on ticket purchases. If you have received two promotional offers, you will benefit from the better offer.
How do I get bonus money?
Bonus money is awarded in promotions and competitions, or through other limited-time offers. Make sure to activate notifications in your account to receive updates about exclusive deals and discounts! Visit our Promotions page for the latest offers.
How do I use my bonus money?
Bonus money can be used for lottery entries, raffle draws, and Scratchcards, but cannot be used to play Casino Games.
Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.
Where can I check my bonus money balance?
After logging in, you can view your current account balance (including bonus money) at the top of the site.
How can I get Free Spins in Casino Games?
Free Spins are complimentary spins on select Casino Games. Players can earn them by meeting in-game requirements, or through special promotions. Once earned, Free Spins activate immediately and carry over to the next session if unused. Free Spins are tied to specific games and will expire if not played before the end of the relevant promotion period. Only real money stakes count toward staking requirements; bonus funds do not qualify. Free Spins promotions are open to all registered players. For full details, check the Terms and Conditions of each Free Spins promotion.
TheLotter iOS and Android Apps
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