About theLotter | theLotter
 
 
 

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!
Top 5 Questions

About theLotter

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Q

Is theLotter connected to official lottery organisations?

A

theLotter acts as an independent, third-party service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, theLotter has offered clients the freedom to play 49 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

Q

Who operates theLotter.com?

A

theLotter is run by theLotter Enterprises Ltd. and is registered in Belize under licence number # 59448.

theLotter was a pioneer in the field of online lottery services when we began operating in 2002. Today, we enable customers to access 49 local lotteries on a global scale regardless of citizenship or place of residence. theLotter has transferred more than $55 million in winnings to over 2.5 million worldwide customers and is proud to be an industry standard in convenience, security, and top-rated user experience.

Learn more about theLotter here.

Q

How does theLotter make money?

A

theLotter is a ticket messenger service. We purchase official lottery tickets on behalf of our customers and our revenue stems solely from the sale of these tickets.

Our fee is included in the ticket price. Once you have purchased a ticket you incur no further costs or charges, so that when you win a prize with a ticket purchased through theLotter, you can rest assured that you will receive the full win amount without having to pay any further commission.

Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

Can I play on theLotter from my country?

A

theLotter welcomes customers from all over the world. We are a lottery ticket courier service, meaning that representatives from our local offices purchase official, physical lottery tickets on your behalf. Our local offices allows you to play dozens of lotteries around the world, regardless of where you live. Currently there are some payment restrictions in place that make it difficult for some players based in the United States to participate. If you experience any difficulty accessing features on our site, please do not hesitate to contact customer support.

Q

Can I get my money back if I am not satisfied with my purchase?

A

At theLotter we take great pride in the service we provide. If, for whatever reason, you are not completely satisfied with our service, we will refund your first purchase in full, guaranteed.

Please refer to the Terms of Use for eligibility.

Q

How does the service work?

A

theLotter connects lotto fans to the biggest lottery draws happening on the globe through a network of local offices around the world. We do not organise lotteries – our agents physically go out and purchase official lottery tickets on a customer’s behalf. Through our site you can instruct us to purchase these tickets (for 49 official lotteries from around the world).

You can specify the numbers you wish to play and have a range of tools and options at your disposal. When you win, you are immediately notified and wins are swiftly transferred to your account without us charging you any commission. For an in-depth explanation of our full range of service, please check out our dedicated How it Works page.

Q

How can I be sure I’ll receive my winnings?

A

Our pay-out system is fully automated and regularly audited. Winnings are swiftly transferred to your account upon receipt. Big prize winners are extended the option to go and collect their prizes personally. As specified in the Terms of Service, Lottery tickets are owned by the player, not by theLotter; theLotter serves as a messenger on your behalf, and has no legal claim to your tickets. In the unlikely event of a dispute, aside from the Terms of Service (which are a legal and binding document) we also provide you with ample proof of ownership:

Firstly, when you buy a lottery ticket on our site you immediately receive proof of purchase in the form of a confirmation email. Secondly, each transaction is permanently stored in your account, where it can be viewed and printed at any time. Finally, a scanned copy of your ticket is available in the My Account section, proving that the actual ticket was indeed purchased on your behalf. The scan displays the number selection and relevant draw information, as well as a serial code unique to each ticket. These items (legal agreement, proof of purchase, and the image of the actual ticket) firmly establish that the ticket legally belongs to you.

For more information about the See Your Ticket Service, please click here.

Q

Is my personal and payment information protected on the site?

A

Yes! All pages on theLotter are encrypted under GeoTrust 128 SSL bit security and uses HTTPS. Therefore all traffic between your web browser and our site is completely secure. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. Read our privacy policy here

Q

What are the advantages of purchasing lottery tickets with theLotter?

A

Exclusively at theLotter, you can:

  • purchase over 40 official lotteries online from anywhere on the globe
  • never lose a lottery ticket with theLotter’s automated scanning and secure storage
  • enjoy convenient online purchase from your personal computer or mobile device
  • rely on fast and efficient automatic transfer of your wins
  • register for FREE services including lottery result alerts, jackpot alerts, and SMS winning notifications
  • count on us for results with hundreds of thousands of satisfied winners and more than $55 million in wins paid out
  • use a ticket purchasing service examined and validated by the Oregon Lottery

Read more about theLotter here.

Q

What free services are available at theLotter?

A

theLotter is proud to offer a variety of complementary services for customers to enjoy including lottery result alerts, jackpot alerts, SMS winning notifications, iPhone & Android lottery result applications, 24/7 customer support via email, chat, phone, and personal VIP account management.

Q

How can I receive discounts on my participation at theLotter?

A

theLotter offers a variety of ways to save when participating in your favourite lotteries online including:

  • Multi-Draws--Enjoy up to 25%  off when you order online lotto tickets in advance!
  • Subscriptions--Receive every 10th ticket free! 
  • theLotter VIP Club--Earn discounts of up to 20%! 
  • Tell A Friend--Invite friends to theLotter and earn $10 in bonus money for every referral! Bonus money deposited to customers’ accounts will be valid for the period of six (6) months from the date of deposit.  At the end of this period, the bonus money will be removed from the customer’s account with prior email notification.
  • Sales & Promotions--Set your email preferences to allow promotional emails in Personal Details to receive all the latest updates!

Click here to play online.

Q

Does theLotter take commission on winnings?

A

No, theLotter does not take commissions on winnings of any amount. The price you pay for participation on the site is final. The price of every form is clearly displayed above the Play button before completing your purchase.

Secondary winnings are transferred directly to your account within 24 hours of the publication of official lottery results. If you choose to transfer your winnings to your bank account, a bank transfer fee may be required.

Q

Is it safe to play at theLotter?

A

Yes! As a respected and reputable ticket messenger service, we have a proven track record and many satisfied customers from all over the world. With any concerns please see our detailed information explaining why theLotter is safe.

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Lottery Categories: theBig & theSmart
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
theLotter iPad, iPhone and Android Apps
Results & Alerts
The See Your Ticket Service
Promotions
VIP Club
Scam Letters
Troubleshooting