About theLotter | theLotter
 
 
 

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!
Top 5 Questions

About theLotter

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Q

Is theLotter connected to official lottery organisations?

A

theLotter acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, theLotter has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.

Q

Who operates theLotter.com?

A

theLotter is run by theLotter Enterprises Ltd., located at Triq Il-Furnar, Qormi QRM3506, Malta.

theLotter was a pioneer in the field of online lottery services when we began operating in 2002. Today, we enable customers to play more than 50 of the top lotteries on the globe, regardless of their nationality or place of residence. Playing the lottery online at theLotter is safe and secure and our customers are impressed by how easy it is to play the lottery online through our ticket purchasing services. We are proud to serve as the industry standard in convenience, security, and top-rated user experience.

Learn more about theLotter here.

Q

How does theLotter make money?

A

theLotter is a ticket messenger service. We purchase official lottery tickets on behalf of our customers and our revenue stems solely from a service fee included with the sale of these tickets.

Once you have purchased a ticket online with theLotter’s ticket purchasing services you incur no further costs or charges. When you win a prize in a lottery draw you can rest assured that you will receive the full amount of the prize without having to pay any further commissions.

Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers from all over the world but is not intended for individuals under the age of eighteen (18). Individuals under the age of 18 are prohibited from registering an account and/or using our services. For further details, please consult our Terms of Use.

Q

Can I play on theLotter from my country?

A

theLotter's online lottery ticket purchasing services are available to customers from all over the world. We enable lottery fans to play the top lotteries on the globe regardless of where they live. Currently there are some payment and regulatory restrictions in place that make it difficult for players based in some countries to take advantage of our services. If you experience any difficulty accessing features on our site, please do not hesitate to contact Customer Support.

Q

Can I get my money back if I am not satisfied with my purchase?

A

At theLotter we take great pride in the service we provide. If, for whatever reason, you are not completely satisfied with our service, we will refund your first purchase in full, guaranteed.

Please refer to the Terms of Use for eligibility.

Q

How does the service work?

A

theLotter is the leading online lottery ticket purchasing service. When you choose to play the biggest lottery draws on the globe on our website, our agents at a network of local offices around the world go out and physically purchase official lottery tickets on your behalf.

When you play the lottery online at theLotter, you select the numbers you wish to play and you have a wide range of tools and options at your disposal. Your tickets are scanned and uploaded to your personal account before the draw. When you win, you are immediately notified and wins are swiftly transferred to your account without us charging you any commission. For an in-depth explanation of our full range of services, please check our How It Works page.

Q

How can I be sure I'll receive my winnings?

A

Our pay-out system is fully automated and regularly audited. Winnings are swiftly transferred to your account upon receipt. Big prize winners are extended the option to go and collect their prizes personally. As specified in our Terms of Service, lottery tickets are owned by the player, not by theLotter; theLotter serves as a messenger on your behalf, and has no legal claim to your tickets. In the unlikely event of a dispute, aside from the Terms of Service (which are a legal and binding document) we will also provide you with ample proof of ownership.

When you buy a lottery ticket on our site you immediately receive proof of purchase in the form of a confirmation email. Secondly, each transaction is permanently stored in your account, where it can be viewed and printed at any time. And finally, a scanned copy of your ticket is available in the My Account section, proving that the actual ticket was indeed purchased on your behalf. The scan displays the number selection and relevant draw information, as well as a serial code unique to each ticket. These items (legal agreement, proof of purchase, and the image of the actual ticket) firmly establish that the ticket legally belongs to you.

We have no legal claim to your tickets and not a single complaint has been made suggesting otherwise. Our entire operation is geared to ensure that we maintain our reputation as the world-leading online lottery ticket purchasing service. We pay out the full winnings of players as swiftly as possible. We have awarded millions in prizes to millions of winners all over the world. Our track record shows that winning players get their money.

Q

Is my personal and payment information protected on the site?

A

Absolutely. Your personal and payment details are encrypted under Geotrust 128 SSL bit security and accessible with a username and password only. All traffic between your web browser and our site is completely secure and you should not hesitate to make deposits or withdrawals at theLotter. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. For more information about how we secure your personal data please see our Privacy Notice

Q

What are the advantages of purchasing lottery tickets with theLotter?

A

Exclusively at theLotter, you can:

  • play the biggest lottery draws on the globe with official lottery tickets;
  • enjoy convenient, safe, and secure online lottery ticket purchases from your personal computer or mobile device;
  • rest assured that you will never lose your lottery tickets thanks to theLotter’s automated ticket scanning and secure storage;
  • rely on fast and efficient automatic transfer of your wins to your personal account;
  • register for FREE services including lottery result alerts, jackpot alerts, and SMS winning notifications;
  • join an international community of hundreds of thousands of satisfied customers and lottery winners; and
  • receive VIP customer service.
  • Read more about theLotter here.

Q

What free services are available at theLotter?

A

theLotter is proud to offer a variety of complimentary services to its customers including lottery result alerts; jackpot alerts; SMS winning notifications; theLotter iPhone App; theLotter iPad App; theLotter Android App; 24/7 customer support via email, chat, phone, WhatsApp, and Facebook; and personal VIP account management.

Q

How can I receive discounts on my participation at theLotter?

A

theLotter offers a variety of ways to save when playing your favourite lotteries online including:

  • Multi-Draws--Enjoy up to 25%  off when you order online lotto tickets in advance!
  • Subscriptions--Receive every 10th ticket free!
  • theLotter VIP Club--Earn discounts of up to 20%!
  • Sales & Promotions--Set your email preferences to allow promotional emails in Personal Details to receive all the latest updates!

Click here to play online.

Q

Does theLotter take commission on winnings?

A

No, theLotter does not take commissions on winnings of any amount. The price you pay for participation on the site is final and you are entitled to your lottery winnings in their entirety.

Winnings are transferred directly to your account after receipt of the prize from the official lottery operator.

Q

Is it safe to play at theLotter?

A

Yes! As a respected and reputable ticket messenger service, we have a proven track record and many satisfied customers from all over the world. With any concerns please see detailed information explaining why theLotter is safe.

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