Version number: 2.11 Last update: 02/07/2025
1.1 Lotto Direct Limited (“we”, “us”, “our”) is a company incorporated under the laws of Malta with registration number C77583 and with its registered address at Vision Exchange Building, Level 1, Triq it-Territorjals, Zone 1, Central Business District, CBD 1070, Birkirkara, Malta. We operate this website (the “Website”) and provide access to various real money games and associated services (the “Services”).
1.2 These Terms and Conditions (“Terms” or “T&Us”), together with the Privacy Policy, Cookie Policy, Responsible Gaming Policy, and any applicable Game Rules (collectively, the “Rules”), govern the contractual relationship between you (“Player”, “Customer”, “User”, “you”, “your”) and Lotto Direct Limited. By registering an account and accessing the website, you acknowledge that you have read, understood, and accepted these terms. If you do not agree with any part of these terms, you must not register an account or continue using the Website or the Services.
1.3 We reserve the right to amend these Terms, including any Specific Rules, at any time. Where material changes (“change”) occur, you will be notified and required to re‑confirm your acceptance before continuing to use your Account. If you do not accept the updated Terms, you may withdraw your available funds and close your account.
1.4 These Terms are published in English and may be available in other languages. In the event of any discrepancy, the version most beneficial to you shall prevail. In the event of any conflict or inconsistency, the English version shall prevail.
1.5 These terms constitute the complete, final, and exclusive agreement between you and Lotto Direct Limited regarding your use of the Website and the Services. We recommend that you print or save a copy of these Terms for future reference.
2.1 Regulatory Status
2.1.1 Lotto Direct Limited is licensed and regulated by the Malta Gaming Authority (“MGA”) under license number MGA/CRP/402/2017, issued on 1 August 2018. This license authorizes us to provide: Lottery Messenger Services; Instant Win Games(collectively, the “Games”).
2.2 Jurisdiction Specific Services
2.2.1 Under the MGA license, Lotto Direct Limited offers a range of Games and Services that are permitted under Maltese law and the regulatory framework of the Malta Gaming Authority. These include the purchase of official lottery tickets through authorised representatives (“Lottery Messenger Services”), as well as group participation in lottery entries or (“Syndicate Play”). These categories are available exclusively to Players whose Accounts are operated under the MGA license and only to the extent permitted by applicable Maltese legislation and MGA requirements.
3.1 The Website and the Services are intended solely for individuals who are at least eighteen (18) years of age, or any higher minimum age required by the laws of the jurisdiction in which you reside (“Legal Age”). It is your responsibility to ensure that you meet the Legal Age requirement before registering an Account or using the Services. Under no circumstances may minors register or hold an Account. If we become aware, or reasonably suspect, that you are under the Legal Age, we reserve the right to request proof of age, suspend your Account, and terminate it should you fail to provide satisfactory evidence. Any winnings may be forfeited.
3.2 You are not permitted to register an Account or use the Services if you are a citizen of, or resident in, any jurisdiction in which the Services are not legally permitted under the laws applicable to your Account, including jurisdictions designated by the Financial Action Task Force (FATF) as high-risk or subject to a call for action, or jurisdictions subject to applicable sanctions issued under European Union law or United Nations Security Council resolutions. These restrictions apply in addition to any other prohibitions imposed by applicable laws or regulatory requirements.
3.3 We reserve the right to conduct checks, including through third party providers, to verify your country of residence and your location when accessing the Website. If we determine, or reasonably suspect, that you are accessing the Website from a jurisdiction in which the Services are not permitted under the applicable license, we may suspend or terminate your Account and forfeit any winnings. We may amend the list of jurisdictions in which the Services are not permitted from time to time, and it is your responsibility to review any updates.
3.4 If you are an employee of Lotto Direct Limited, a contractor, or otherwise professionally engaged with us, or if you are a close family member of such individuals, you may not register or participate in any Games on the Website.
3.5 The Website and the Services are intended for private, personal, and recreational use only. If we reasonably suspect that you are using the Website for commercial purposes, professional gambling, or any purpose inconsistent with these Terms, we reserve the right to suspend or terminate your Account and forfeit any winnings.
3.7 Subject to your continued compliance with these Terms, we grant you a limited, nonexclusive, nontransferable right to access and use the Website and the Services. You may not copy, distribute, or modify any part of the Website without our prior written consent; create derivative works from, transfer, sublicense, or commercially exploit any content; interfere with or disrupt servers, networks, or systems connected to the Website; use automated systems, including bots, scrapers, spiders, or any software that enables automated decision making or interaction with the Website (“Prohibited Software”); use the Website for fraudulent, deceptive, or unlawful purposes; or circumvent, disable, or interfere with security features or usage restrictions implemented on the Website. We reserve all rights not expressly granted to you.
3.8 We may perform checks to verify your compliance with this section. If we detect, or reasonably suspect, any activity that breaches these Terms, including the use of Prohibited Software, we may suspend or close your Account and forfeit any winnings.
3.9 By accessing the Website and participating in the Games, you acknowledge that gambling involves financial risk and that no guarantees are made regarding outcomes or financial gain.
4.1 Registration Requirements
4.1.1 To access the Website, use the Services, and participate in real‑money games, you must register and open a gaming account (“Account”) with us. It is your sole responsibility to ensure that registration and use of the Website is lawful in your jurisdiction. We do not provide legal advice and accept no responsibility should you act in breach of any applicable laws.
4.1.2 You may register by completing the registration form and providing accurate and complete information, including your full name, date of birth, permanent residential address, email address, and telephone number. You must confirm that you are at least eighteen (18) years old or of the legal age applicable in your jurisdiction. Verification documents may be requested at any time in accordance with the requirements of the Malta Gaming Authority, including identity documentation, proof of address, payment method verification, and any additional information required under Maltese anti money laundering regulations.
4.1.3 By registering an account, you agree to abide by these Terms and the Rules, and you represent and warrant that: you meet all eligibility requirements set out in Section 3; you are a natural person acting on your own behalf; you have full legal capacity; you are not acting for or on behalf of any third party; you are not using funds derived from criminal activity; you are using payment methods legally belonging to you.
4.1.4 You must ensure that all information provided during registration remains true, complete, and current. You must promptly update any changes by contacting Customer Support or, where available, updating your Account details directly. We strongly recommend contacting us for any material changes.
4.2 Login Details
4.2.1 To access your Account, you must use your login credentials (“Login Details”), which may include your email address or username and a password. You must keep your Login Details confidential at all times. You should not write down your password in a way that may be discovered by others, and you should always log out after each session and avoid leaving your device unattended while logged in. Any wager or transaction placed using your Login Details will be deemed valid and made by you. If incorrect Login Details are entered six consecutive times, your Account will be suspended. If this occurs, you must first unlock your Account before resetting your password, and you may contact Customer Support for assistance if you encounter any difficulties You may restore access through “forgot password”. If you suspect that your Login Details have been compromised, you must notify us as soon as reasonably possible by contacting Customer Support. We may suspend your Account while we investigate. If your Account is suspended due to failed login attempts or verification, you must unlock your Account before resetting your password; contact Customer Support for assistance and we will aim to respond within 48 hours.
4.3 General Restrictions
4.3.1 You may only open and maintain one Account in your own name on the Website at any given time. Multiple Accounts for the same individual are strictly prohibited, regardless of email address, payment method, device, or registration channel. We may monitor and review Accounts registered from the same household, residential address, payment instrument, or IP address, and we may apply additional checks, restrictions, or closures where we reasonably suspect that multiple Accounts are being used in breach of these Terms or applicable regulatory requirements.
4.3.2 If we determine, or reasonably suspect, that you hold more than one active Account, we may, at our sole discretion, terminate any active promotions, void any bonus funds and associated winnings, and permanently close or merge any duplicate Accounts into the first Account that was validly opened. We may also take any other action permitted under these Terms or applicable law, including restricting access to the Services or applying enhanced verification measures.
4.3.3 Accounts are intended for personal use only. You may not allow any third party to access or use your Account. You may not sell, transfer, or acquire Accounts, nor may you transfer funds between Accounts or to other Players. We may conduct checks to verify that Accounts are accessed solely by their rightful owners. If we detect, or reasonably suspect, that your Account is being accessed or used by a third party, we may suspend your Account until your identity is verified. If we cannot confirm the identity of the Account holder to our satisfaction, we may close the Account and forfeit any winnings.
4.3.4 All Accounts are maintained in the currency selected during registration or automatically assigned based on your country of residence. Funds held in your Account may not be used for credit, loans, or exchange rate speculation. If we reasonably suspect that your Account is being used for purposes other than participation in the Games, we may return funds at the original exchange rate and close your Account.
4.3.5 Accounts are not interest bearing. No interest will be paid on any funds held in your Account. The Lotter is not a financial institution and should not be treated as such.
4.4 Gaming Accounts
4.4.1 Lotto Direct Limited manages all Player Accounts, including the calculation of available funds, pending funds, wagered funds, and winnings. We also administer refunds, process withdrawals, apply fees, and manage any penalties due under these Terms. Unless proven otherwise, the amounts recorded in your Account are deemed accurate and final. We reserve the right, at our sole discretion, to refuse to open an Account or to close an existing Account without providing justification. In such cases, any contractual obligations already incurred will be honored. However, if your Account is closed due to a breach of these Terms or the Rules, or due to unauthorised or unlawful activity (including but not limited to fraud, cheating, or breach of third‑party rights), we may withhold, forfeit, or confiscate funds in your Account and refuse to honor any claims.
5.0 Verification (KYC)
5.1.1 In line with our Know Your Customer (“KYC”) and Anti Money Laundering (“AML”) obligations, we may verify the information you provide at any time. This may include verifying your identity, address, date of birth, and your authorization to use any payment method registered to your Account. We may request documentary evidence such as photographic identification, proof of address, bank statements, payment method documentation, source of funds or source of wealth information, and any other documents we consider necessary. We may also verify ownership of any payment instruments used to fund your Account and verify any unspent or unused funds held in your Account. We may suspend or limit your Account, including restricting withdrawals or participation in Games or promotions, until verification is completed to our satisfaction. We will notify you by email and provide 14 calendar days to submit the requested documents; failure to respond may result in suspension or termination of your Account. If you fail to provide requested documentation, or if we reasonably suspect that you have provided materially false or misleading information, we may permanently terminate your Account and forfeit any funds or winnings. We may also void wagers and withhold payment of winnings until verification is completed.
5.1.2 We reserve the right to apply additional procedures and verification measures when you deposit funds into your Account. A mandatory KYC review will be conducted once your cumulative deposits reach €2,000 within a rolling period of one hundred and eighty (180) days. Depending on the level of risk, this may include requesting further information to confirm your identity, such as a copy of a valid identity document showing your name, date of birth, and address; information regarding any political or public functions you may hold; your business or occupational profile; your sources of income; and any other relevant documentation required to corroborate such information. We may also carry out additional checks and take any other actions required under applicable AML/CFT legislation.
5.1.3 We may monitor your gameplay and transaction activity and request additional information where required under Maltese AML/CFT regulations. We may report any suspicious activity to the relevant authorities. We may suspend or cancel your participation in Games, promotions, or other services if we have legitimate concerns that your Account is, has been, or may be used for illegal, fraudulent, or dishonest purposes. In accordance with Maltese law, we retain identity, transaction, and verification records for a minimum of five (5) years following the termination of the business relationship.
5.1.4 For information on how we process, store, and share verification data, see our Privacy Notice available on the Website.
5.1.5 If your Account is permanently terminated, you may submit a written request for review to Customer Support within 30 days of the termination; we will acknowledge receipt and explain the review process.
6.1 Deposits
6.1.1 Once you have registered an Account, you may deposit funds in order to participate in the Games. We offer a range of payment methods, including bank transfers, debit and credit cards. Under no circumstances do we accept cash deposits.
6.1.2 Full information on available payment methods is provided in the “Payments & Bonuses” section of your Account. Deposits will only be accepted if made using payment instruments that are valid and legally yours. The use of payment instruments in the name of third parties, including legal entities, is strictly prohibited.
6.1.4 We may conduct checks to verify the ownership of any payment instrument used to fund your Account. We may request documentary evidence, such as bank statements, screenshots of financial accounts, or copies of payment cards. We may suspend your Account until we are satisfied with the ownership of the payment method. If you fail to provide satisfactory evidence, we may permanently close your Account and withhold any winnings.
6.1.5 Depending on the payment method selected, minimum deposit requirements may apply. These will be displayed in the “Payments & Bonuses” section whenever you initiate a deposit. We may impose additional conditions on the use of specific payment methods and may change available methods from time to time without prior notice. We do not guarantee that all payment methods will be available at all times.
6.1.6 Card deposits are typically processed automatically; once authorised by your issuer or payment provider, the funds will be credited to your Account.
6.1.7 It is your responsibility to ensure that all payment details provided are complete, valid, and current. If a deposit is rejected or not received due to inaccurate information, or if a charge is levied by your financial institution, you agree to promptly pay all amounts due. We reserve the right to deduct any such amounts from your Account balance and to apply a fee (“Rejected Payment Fee”) where applicable.
6.1.8 To ensure that your funds are adequately protected against insolvency, all Player funds are held in segregated accounts separate from our operational funds, in accordance with the regulatory requirements applicable to your Account.
6.1.9 Your funds are protected in accordance with the MGA’s player fund protection requirements. Player funds are held in segregated accounts classified at the “medium” protection level, ensuring that they are kept separate from operational funds and are available for withdrawal in the event of insolvency.
6.1.10 Deposits should be commensurate with your gameplay. We may conduct checks to verify consistency between your deposit activity and wagering behavior, and to prevent potential abuse. We may also request documentation to verify the source of funds and/or source of wealth where required. We may suspend your Account until such verification is completed to our satisfaction.
6.1.11 We will not accept deposits that we reasonably believe originate from unlawful or illicit activity. By depositing funds, you represent and warrant that you will not use funds derived from criminal activity.
6.1.12 We may conduct checks on all transactions to prevent money laundering, terrorist financing, and financial crime. We may request documentary evidence to verify the source of funds and/or source of wealth where required and may suspend your Account until verification is complete. Any suspicious activity may be reported to the relevant authorities and may result in Account closure and forfeiture of funds.
6.1.13 If you believe you have been incorrectly charged, you may contact Customer Support to request a refund. Refund requests must include full details of the disputed transaction, including dates, payment information, and a brief explanation of the issue. We will review the request and, if appropriate, refund the disputed amount.
6.2 Withdrawals
6.2.1 You may request a withdrawal of the funds available in your Account at any time by selecting one of the withdrawal options displayed in the “Payments & Bonuses” section of your Account. All withdrawal requests are subject to our verification and anti‑money laundering checks. Withdrawals of deposited funds that have not been used for valid participation in the Games may require additional review and may be delayed or refused where required under applicable AML/CFT regulations. The default withdrawal method will be the same payment method used for your most recent deposit, unless this is not technically or legally possible.
6.2.2 At least one valid participation in the Games must be completed before withdrawing unused deposited funds. We may refuse or delay withdrawal requests if we reasonably suspect abuse, fraud, money laundering, or any activity inconsistent with these Terms.
6.2.3 Withdrawals may only be made to payment instruments that legally belong to you. We may request documentation to verify ownership of the withdrawal method. If you fail to provide satisfactory evidence, we may refuse the withdrawal request and suspend or close your Account.
6.2.4 We may require identity verification before processing any withdrawal. Verification may include, but is not limited to, proof of identity, proof of address, payment‑method documentation, and source‑of‑funds information. We may withhold withdrawals until verification is completed to our satisfaction.
6.2.5 Withdrawals are generally processed within approximately three (3) business days. However, processing times may vary depending on verification requirements, payment provider procedures, or other operational considerations. Additional delays may occur during periods of high demand or when enhanced due diligence checks are required.
6.2.6 Unless required by applicable anti-money laundering regulations, withdrawals will normally be returned to the same payment method used for the original deposit. If this is not possible, we may request details of a bank account in your name. We reserve the right to verify that you are the lawful owner of the bank account before remitting any funds.
6.2.7 Funds credited to your Account in error, including winnings or deposits, must not be used or withdrawn. We may reverse such credits and recover any mistakenly withdrawn amounts; you must promptly return any mistakenly withdrawn amounts upon request. If recovery is not possible, we may take legal or other recovery action as permitted by applicable law.
6.2.8 You are solely responsible for reporting and paying any taxes applicable to your winnings. Where required by law, we or the underlying lottery operator may withhold taxes before crediting winnings to your Account.
6.2.9 Withdrawals of funds won from Scratchcards are subject to a maximum monthly limit of $15,000, regardless of your lifetime deposit level. This limit applies only to winnings generated from Scratchcards and does not apply to winnings from Lottery Messenger Services, , Syndicate Services, or Casino Games.
6.2.10 Withdrawal limits may apply to winnings generated from Instant Win Games and other casino type games offered under the MGA license. Withdrawal limits are determined based on your total lifetime deposit amount and are applied according to the following tiers:
To be eligible for any casino withdrawal (including winnings and/or wagers), you must have wagered at least twice (2x) the amount of your most recent deposit. These limits apply only to winnings generated from casino type games offered under the MGA license and do not apply to winnings from Lottery Messenger Services, Lottery Style Games, or Syndicate Services.
6.3 Wagers
6.3.1 You may place wagers on the Games available on the Website only after your Account has been successfully registered, verified where required, and funded in accordance with these Terms. All wagers must be placed through the tools and interfaces provided on the Website. Wagers submitted by any other means, including by email, telephone, live chat, or social media, will not be accepted.
6.3.2 A wager is considered placed and accepted once it appears in your Account transaction history. Once accepted, a wager cannot be cancelled or amended by you. We may refuse, void, or limit any wager at our sole discretion, including where we suspect fraud, technical error, regulatory non compliance, or activity inconsistent with these Terms.
6.3.3 If a wager results in a win, the winnings will be calculated in accordance with the applicable prize category and the rules governing the relevant Game. Depending on the Game, this may include the rules of the underlying lottery, the rules of the draw or event, or the payout model used for that Game. Winnings will be credited to your Account once the official results have been confirmed and all required verification steps have been completed.
6.3.4 Winnings may be subject to verification procedures, which may include identity checks, enhanced due diligence, third-party audits, insurer validation, or confirmation from the underlying lottery operator or data provider. We may withhold payment of winnings until verification is completed to our satisfaction.
6.3.5 If verification cannot be completed because you fail to provide required documentation, or if we reasonably suspect fraud, manipulation, or unlawful activity, we may void the wager and withhold or forfeit winnings.
6.3.6 In circumstances where payment of a prize is dependent on confirmation or settlement from a third party (for example, lotto operator, insurer or hedging provider), we may delay payment until confirmation is received.
6.3.7 We are not liable for errors in published results, prize tables, jackpot amounts, or other information received from third-party data sources. If an error is identified, we may correct or adjust winnings accordingly.
6.3.8 Winnings may vary slightly from amounts displayed in your local currency due to exchange rate fluctuations at the time of the draw or transaction. Winnings are credited in the currency applicable to your Account unless otherwise stated in these Terms.
6.3.9 Once winnings have been credited to your Account, you may use them to participate in additional Games or withdraw them in accordance with Section 6.2 (Withdrawals). Bonus funds, if applicable, are subject to the terms of the relevant promotion and may not be withdrawn unless expressly permitted.
6.4 Payments
6.4.1 We may use third party payment processors, financial institutions, and service providers to facilitate deposits, withdrawals, and other payment transactions. By using the Website, you authorise us and our payment providers to process transactions using the payment methods linked to your Account. All payment transactions are subject to verification checks, anti-fraud controls, and anti-money laundering procedures. We may suspend or reverse any transaction that appears suspicious, incomplete, or inconsistent with these Terms. We do not guarantee that all payment methods will be available at all times. Availability may vary depending on your location, the payment provider, and regulatory requirements.
6.4.2 We do not charge fees for deposits or withdrawals unless explicitly stated in the “Payments & Bonuses” section of your Account. However, your bank, card issuer, or payment provider may apply fees, including currency conversion charges, processing fees, or administrative charges. You are solely responsible for such fees. We may deduct from your Account any fees incurred due to rejected payments, chargebacks, or other payment related issues.
6.4.3 If your payment method is denominated in a currency different from your Account currency, your bank or payment provider may apply currency conversion rates and fees. We are not responsible for any exchange rate fluctuations or charges applied by third party providers. Wagers, deposits, withdrawals, and winnings are processed in the currency assigned to your Account.
6.4.4 If you initiate a chargeback, dispute, or reversal of a payment, we may: suspend or close your Account; void or withhold winnings; recover any funds previously withdrawn; If a chargeback is resolved in our favor, we may reinstate the original transaction and restore any affected funds to your Account.
6.4.5 We may refuse, reverse, or delay any payment transaction if: you fail to provide requested verification documents; we reasonably suspect fraud, money laundering, or unlawful activity; the transaction violates these Terms or applicable law; the payment method does not legally belong to you; or the transaction cannot be completed due to technical or operational issues. We may also deduct from your Account any amounts that have been mistakenly credited or that you otherwise owe to us under these Terms, provided such deductions are permitted by applicable law.
6.4.6 If you are not satisfied with our services after making your first purchase on the Site, you may request a full refund of that purchase by contacting Customer Support and providing full details of the purchase, including the date, payment details, and a brief explanation. This money‑back guarantee applies only to your first purchase and must be requested within six (6) months of that purchase. Refunds under this clause are discretionary and subject to verification.
7.1 Use of the Account
7.1.1 You may access your Account at any time to review your transaction history, including deposits, wagers, bonuses, winnings, and withdrawals. If you believe that any transaction has been recorded incorrectly, you should notify Customer Support as soon as reasonably possible so that we can investigate and correct any confirmed errors. We may adjust your Account balance to reflect the accurate outcome of any transaction affected by a technical or operational error.
7.1.2 Following each underlying lottery draw or event, the official results are published by the relevant lottery operator or data provider. We use reasonable efforts to publish corresponding results, including winning numbers and prize information, on the Website as soon as possible after official publication.
7.1.3 If your wager or participation results in a win, we will notify you via email and, if you have opted in, via SMS. Mandatory operational messages, such as notifications regarding winnings, account activity, or legally required communications, may be sent even if you have opted out of marketing communications.
7.1.4 You are responsible for ensuring that your contact details remain accurate and up to date. We are not liable for any failure to receive notifications due to outdated or incorrect contact information.
7.2 Subscription Service
7.2.1 The Website may offer a subscription based service enabling you to participate automatically in recurring draws or events (“Subscription Service”). When activating a subscription, you select your preferred numbers or participation format. These selections will be used for each applicable draw unless you update them through your Account.
7.2.2 Your subscription remains active until you suspend or deactivate it using the tools available on the Website. You may reactivate a suspended subscription at any time. A service fee or order price is charged for each draw in which you participate. If you cancel your subscription, you may still be charged for the next scheduled draw if processing has already begun.
7.2.3 If your Account balance is insufficient to cover a subscription payment, we will attempt to charge your registered payment method. If payment cannot be completed, your participation in the relevant draw will not occur, and you will receive a notification.
7.2.4 If you use our Subscription Service or otherwise authorise recurring payments, you authorise us to store your payment credentials (for example, primary account number, cardholder name, and expiry date) and to submit periodic charges to your designated payment method until you cancel the subscription. You may cancel recurring payments at any time through your Account settings or by contacting Customer Support. Cancellation will prevent future charges but will not affect charges already processed.
7.3 Notification Service
7.3.1 The Website offers a notification service that provides updates regarding lotteries, jackpots, winnings, results, and account activity via email or SMS. You may opt in or opt out of non‑mandatory notifications at any time through your Account settings or by following the instructions in the Privacy Policy.
7.3.2 Mandatory operational messages, including notifications regarding winnings, account security, or legally required communications, will continue to be sent even if you opt out of marketing messages. Players who are self excluded or who have reached their deposit limits will not receive promotional messages.
7.3.3 The notification service is provided free of charge by us; however, your telecommunications provider may apply charges for SMS, data, or internet usage.
7.4 Specific Game Rules
7.4.1 This Section sets out the rules applicable to the Games offered on the Website. These rules apply in addition to the general Terms and the rules of the underlying lottery operators or data providers. In the event of any conflict, the rules of the underlying lottery operator shall prevail.
7.4.2 We provide a ticket messenger service. We purchase official lottery tickets on your behalf from authorised retailers. A scanned copy of the ticket is uploaded to your Account as proof of purchase. You participate directly in the underlying lottery, and winnings are paid in accordance with the official rules of the lottery operator.
7.4.3 A ticket purchase is considered completed only once the Order has been successfully processed and the official lottery ticket has been purchased from an authorised retailer. If, for any reason, we are unable to purchase the ticket corresponding to your Order, including but not limited to retailer unavailability, draw closure, system delays, or operational constraints, the affected Order will be void, and the full amount paid will be refunded to your Account. If a draw closes earlier than expected or if the lottery operator modifies the draw schedule, any affected Orders that cannot be fulfilled will be void, and the corresponding amounts will be refunded. We are not responsible for any delays in processing Orders caused by third party retailers, lottery operators, or circumstances outside our reasonable control. Your participation in a draw is confirmed only once the ticket has been successfully purchased.
7.4.4 For each Order involving the purchase of an official lottery ticket, a scanned copy of the ticket will be uploaded to your Account as proof of purchase. The scanned ticket reflects the numbers, draw date, and other relevant details of the purchased ticket. The scanned ticket is provided for your convenience. Delays in uploading the scanned ticket do not affect your participation in the underlying lottery draw, provided that the ticket has been successfully purchased. In the event of any discrepancy between the scanned ticket and the official ticket purchased from the retailer, the official ticket shall prevail. You are responsible for reviewing the scanned ticket promptly and notifying Customer Support of any irregularities. If you fail to notify us before the relevant draw takes place, the official ticket will be deemed correct and binding.
7.4.5 The Syndicate service allows multiple Players to participate collectively in a group purchase of official lottery tickets (“Group”). Each group consists of a fixed number of shares. By purchasing a share, you acquire the right to a proportional share of any prizes won by the tickets purchased for that group. The composition of the group, the number of shares, the selected numbers or ticket lines, and the applicable draw(s) are displayed on the Website before purchase. Once you purchase a share, your participation is confirmed and cannot be cancelled. We purchase the official lottery tickets for the group from authorised retailers. Scanned copies of the tickets are uploaded to the Group section of your Account as proof of purchase. Any prizes awarded by the underlying lottery operator are distributed proportionally among all Players holding shares in the Group, based on the number of shares held by each Player. We may round amounts to the nearest cent or equivalent currency unit. If you participate in a Subscription Service for any Game, your selected numbers or participation format will be used for each applicable draw unless you update or cancel your subscription in accordance with Section 8.2. Subscription entries are placed automatically before each draw. If your Account balance or payment method cannot cover the subscription fee, your participation in the relevant draw will not occur.
7.4.6 Prize structures, jackpot amounts, and payout tiers are determined solely by the underlying lottery operator. We publish prize information on the Website for your convenience; however, only the official results and prize tables of the underlying lottery operator are binding. Jackpot amounts may be subject to rollovers, caps, or other rules imposed by the lottery operator. If a jackpot is capped, must be shared among multiple winners, or is otherwise adjusted by the lottery operator, your prize will be adjusted accordingly.
7.4.7 Where syndicate play is offered, the rules applicable to the specific syndicate will be displayed on the Website. These rules may include the number of lines played, the number of shares available, the distribution of prizes, the applicable draw(s), and the minimum and maximum number of participants. We purchase the official lottery tickets for the syndicate from authorised retailers. Prizes awarded by the underlying lottery operator are distributed proportionally based on the number of shares held by each participant.
7.4.8 The Casino and Instant Win Games offered under the MGA license are operated in conjunction with approved and licensed software providers. The rules applicable to each Casino or Instant Win Game are available within the Help or Information section of the relevant Game. These rules form part of these Terms, and by participating in any Game you confirm that you have reviewed and understood the applicable rules. It is your responsibility to ensure that you are familiar with the rules of any Game before placing a wager.
7.4.9 We may, at our sole discretion, modify, suspend, or remove any Casino or Instant Win Game at any time. We may also adjust the payout rates applicable to any Game. The payout rate for each Game is displayed within the Help or Information section. You are responsible for reviewing the payout rate before placing any wager.
7.4.10 If your device malfunctions or your internet connection is interrupted during a Game, the Game will resume from the point at which the interruption occurs when you next access the Game. If the Game cannot be resumed, the wager will be handled in accordance with MGA requirements and the rules of the relevant Game.
7.4.11 In the event of a system malfunction affecting a casino or Instant Win Game, all affected wagers are void. We reserve the right to suspend or terminate any impacted Game until the malfunction is resolved.
7.4.12 If a Game is started but miscarries due to a system failure, we will refund the amount wagered by crediting it to your Account. If you had an accrued credit at the time the Game miscarried, we will credit the monetary value of that credit to your Account. If your Account is no longer active, we will remit the applicable amount to you using an approved method.
8.1.1 When you place an Order using our Messenger Service, we will provide a digital copy of the purchased Lottery Ticket or Share in your Account (“See Your Ticket”). Where applicable, we engage local representatives to purchase physical Lottery Tickets on your behalf; ownership of the purchased Lottery Ticket or Share vests in you from the time of purchase or from the time the transaction is confirmed in your Account, as specified in the relevant Service description. If a physical Winning Ticket requires collection, we will facilitate collection and, where applicable, hand‑delivery or prize collection in accordance with local laws. Any fees or taxes associated with prize collection will be disclosed in the Prize Collection Service terms.
8.1.2 Prizes awarded by the underlying lottery operator may be collected either by us on your behalf or directly by you, depending on the prize tier and the rules of the relevant lottery operator. For lower-tier prizes that do not require in person collection, we will collect the winnings from the authorised retailer or lottery operator and credit the corresponding amount to your Account once received. For higher tier prices that are required in person collection, we will coordinate with you to arrange delivery of the original ticket and provide reasonable assistance to facilitate prize collection. You may be required to travel to the jurisdiction where the prize must be claimed and to comply with all identification, tax, and procedural requirements imposed by the lottery operator. We are not responsible for any travel costs, administrative fees, taxes, or other expenses associated with claiming a prize that must be collected in person. If you fail to comply with the identification or verification requirements imposed by the lottery operator, or if you refuse to collect a prize that requires your personal attendance, the prize may be forfeited in accordance with the rules of the underlying lottery operator. Once a prize has been collected, either by us on your behalf or directly by you, the prize amount is considered final, and we have no further liability in relation to that prize.
8.1.3 For clarity, the Prize Collection Service sets out the operational steps for claiming physical prizes. In summary: (a) we do not charge commission on prizes credited to your Account; (b) for physical prize collection we may charge reasonable administrative or courier fees where third‑party services are required, and we will disclose any such fees before collection; (c) tax treatment depends on the jurisdiction of the underlying lottery and any required withholding will be applied before crediting your Account; (d) if in‑person attendance is required by the lottery operator, you may be required to travel to the prize jurisdiction and you are responsible for travel costs unless otherwise agreed in writing; (e) winners must provide required identification and may be required to sign claim forms and produce original tickets; and (f) prize claims are handled in accordance with the procedures set out in these Terms and may be escalated to the Malta Gaming Authority if unresolved.
9.1 Responsible gaming measures are applied in accordance with Maltese law and the MGA Player Protection Directive. Any request to increase or remove a deposit limit will take effect only after a mandatory twenty four (24) hour cooling off period. Self-exclusion applies across all brands operated under the same MGA license, and Players may also request permanent self-exclusion if they wish. We may apply enhanced behavioral monitoring and additional verification measures where required under Maltese responsible gaming and anti money laundering regulations. Marketing communications are blocked during any active timeout or self exclusion period. Information about support organizations approved by the MGA is available in our Responsible Gaming Policy.
9.2 We are committed to promoting responsible gaming and providing a safe and secure environment for all Players. We offer a range of tools and resources to help you manage your gaming activity and prevent excessive or harmful behavior. Additional information is available in our Responsible Gaming Policy.
9.3 We encourage Players to set personal limits and to avoid using gaming as a source of income or as a way to recoup debt. You may access responsible gaming tools at any time through your Account settings. These tools include:
Deposit Limits —You may set daily, weekly, or monthly deposit limits. Any request to decrease a limit will take effect immediately. Any request to increase or remove a limit will take effect only after a cooling off period, as required by applicable regulations.
Reality Checks — You may activate periodic reminders informing you of the duration of your gaming session. For Instant Win Games, you may also enable a reality check that pauses play at hourly intervals and displays your session duration, winnings, and losses.
Session Limits — You may set limits on the amount of time you can remain logged in during a single session.
Time Outs — You may temporarily suspend your access to the Website for a defined period. Time‑outs may range from one (1) day to six (6) weeks.
9.4 You may self-exclude from the Website for a minimum period of six (6) months or for an indefinite period. During self-exclusion: you will not be able to access your Account or participate in any Games; you will not receive marketing communications; any active subscriptions will be suspended; any remaining balance may be returned to you upon request, subject to verification. Self-exclusion cannot be revoked until the selected period has expired. If you wish to reactivate your Account after the expiry of the self-exclusion period, you must contact Customer Support. We may apply a mandatory reactivation delay before restoring access.
9.5 If you increase an exclusion or decrease a financial limit, the change will take effect immediately. If you increase a financial limit, the change will take effect only after twenty‑four (24) hours.
9.6 We may monitor gameplay patterns to identify signs of problematic or harmful behavior. If we detect activity that may indicate excessive or risky gaming, we may: contact you to discuss your gaming behavior; apply restrictions to your Account; require you to set or adjust limits; suspend or close your Account if necessary to protect your wellbeing.
9.7 We do not permit minors to register or participate in any Games. We encourage Players to use parental‑control tools and to ensure that login details are not accessible to minors. If we become aware that a minor has accessed the Website, we will immediately close the Account and may forfeit any winnings.
9.8 If you believe you may be experiencing difficulties controlling your gaming behavior, we encourage you to seek assistance from independent support organizations. Contact details for such organizations are provided in our Responsible Gaming Policy.
9.9 We also provide links to self‑assessment tools and additional resources to help you evaluate your gaming behaviour. We will use reasonable efforts to enforce our responsible gaming measures; however, we do not accept liability if you continue to gamble in a manner intended to circumvent these measures or if we are unable to enforce them for reasons beyond our reasonable control.
9.10 We may act under Section 12 (Suspension and Closure) where necessary to protect your wellbeing.
10.1 We make reasonable efforts to ensure that the Website and the Services operate correctly, securely, and without interruption. However, technical issues may occur. We do not guarantee that the Website will be free from errors, delays, interruptions, or defects.
10.2 If the Website or any part of the Services becomes unavailable due to a system failure, maintenance, or technical malfunction, we may suspend access to the Website or cancel or void affected wagers. We are not liable for any loss you may incur as a result of such interruptions, including loss of data, loss of winnings, or inability to place or complete wagers.
10.3 If a wager is not successfully placed due to a technical failure, interruption, or error, the wager will be deemed void, and no funds will be deducted from your Account. If funds have already been deducted, we will refund the amount to your Account.
10.4 We reserve the right to void any wager that is affected by a technical malfunction, including but not limited to incomplete transactions, corrupted data, or system errors.
10.5 If results, prize tables, or other information displayed on the Website are incorrect due to human error, technical malfunction, or incorrect data received from third party providers, we may correct such information and adjust winnings accordingly.
10.6 If winnings are credited to your Account in error, you must not use or withdraw such funds. We may reverse the transaction and recover any amount mistakenly paid.
10.7 We are not liable for: technical failures, interruptions, or delays in the Website or Services; loss or corruption of data; errors in transmission or communication; incorrect, delayed, or missing results or notifications; losses arising from your use of incompatible or faulty hardware, software, or internet connections.
10.8 If you become aware of any error, malfunction, incorrect credit, or irregularity affecting your Account or the Website, you must notify Customer Support immediately and refrain from further use of the Website until the issue is resolved.
10.9 If you knowingly exploit an error or malfunction, we may suspend or close your Account, void affected wagers, and withhold or recover any resulting winnings.
11.1 We aim to provide a high quality service and to resolve any issues promptly and fairly. If you have a complaint regarding the Website, the Services, or any aspect of your Account, you should follow the procedure set out in this Section.
11.3 We aim to respond to complaints as quickly as possible and will provide a substantive reply within ten days from the date the complaint is submitted. In situations where external factors cause delays, this period may be extended by an additional ten days. If you are not satisfied with the initial response, you may request that the matter be escalated for further internal review. We may use third party tools or service providers to support our complaint handling process.
11.5 We will inform you, or the MGA, if the complaint was referred to us by the Authority, of the results of our inquiry within 21 days from the date the complaint was submitted.
11.7 Complaints should be submitted within a reasonable period from the date on which the issue first occurred. Complaints submitted after an extended delay may not be accepted. Our decisions regarding complaints are final unless overturned by an external dispute resolution body or regulatory authority. We may withhold funds or suspend your Account while a complaint or dispute is under investigation.
12.1 Suspension of the Account
12.1.1 We may suspend your Account at any time, without prior notice or compensation, if you breach these Terms or the Rules. During suspension, you may be denied access to all or part of the Services, including the ability to place wagers, participate in promotions, or withdraw funds.
12.1.2 We may also suspend your Account if we reasonably suspect that you have engaged in fraudulent, unlawful, or improper activity; provided false, misleading, or incomplete information; allowed a third party to access or use your Account; used the Website in a manner inconsistent with these Terms; attempted to access the Services from a Prohibited Country; used payment methods that do not legally belong to you; or engaged in any activity that may pose a risk to the integrity or security of the Services. Suspension may remain in place while we conduct internal investigations or comply with legal or regulatory requirements. During this period, we may temporarily withhold access to the funds in your Account until the matter is resolved.
12.1.3 We may withdraw promotional offers, void bonus funds and associated winnings, or restrict Account functionality during suspension.
12.2 Closure and Termination of the Account
12.2.1 Your Account may be closed at any time either by you or by us. Closure of your Account constitutes termination of these Terms and of your contractual relationship with us. These Terms remain in force until such termination takes effect.
12.2.2 You may close your Account at any time by using the Account settings or by contacting Customer Support. Accounts closed by you may, in principle, be reactivated unless prohibited by law or by these Terms. Any positive balance will be returned to you upon request, provided that funds can be remitted to the same payment method originally used for deposit. If this is not possible, you must provide details of a bank account in your name, and we may verify ownership before releasing funds.
12.2.3 If your Account has outstanding or pending bets at the time of closure, those bets will remain valid and will be settled in accordance with the applicable rules. You are responsible for contacting Customer Support to arrange the transfer of any resulting winnings once settlement occurs.
12.2.4 We may close your Account at any time without providing justification. In such cases, any contractual obligations already incurred will be honored. However, if your Account is closed due to a breach of these Terms, suspected unlawful activity, fraud, money laundering, responsible gaming concerns, the use of unauthorized payment methods, attempts to circumvent geographic restrictions, or any activity that may compromise the integrity or security of the Services, we may withhold access to funds while we conduct internal investigations or comply with legal or regulatory requirements. Any bonus funds, promotional benefits, or winnings associated with such activity may be voided, and we may refuse to honor any related claim.
12.2.5 If we decide to return all or part of the balance on your Account at the time of termination, we will notify you of the amount eligible for withdrawal and provide instructions on how to receive the funds. Once the permitted amount has been returned, your Account will be closed.
12.2.6 Upon termination of your Account, your access to the Website and the Services will cease. Any bonuses or promotional offers will be cancelled, and any rights granted to you under these Terms will immediately end. Termination does not affect any obligations or liabilities incurred prior to the date of termination.
12.2.7 Provisions relating to intellectual property, payments, withdrawals, wagers, liability, privacy, complaints, and any other clauses that by their nature are intended to survive termination shall continue to apply. Termination does not constitute a waiver of any rights or remedies available to us under applicable law.
12.3 Inactivity and Reactivation
12.3.1 An Account is considered inactive if no login, logout, wager, or transaction has occurred for a consecutive period of twelve (12) months. We will notify you up to thirty (30) days before your Account becomes inactive, using the contact details registered on your Account.
12.3.2 Once your Account becomes inactive, we may deduct a monthly administrative fee (“Inactivity Fee”) of EUR 2.50 (or the equivalent in your Account currency), provided that your Account has a positive balance. The Inactivity Fee will not cause your balance to fall below zero. You may be entitled to a refund of Inactivity Fees if you reactivate your Account or if you demonstrate that you were unable to access your Account for a valid reason.
12.3.3 You may reactivate your Account at any time by logging in and depositing or withdrawing funds. If your Account becomes inactive due to a self-exclusion period lasting at least six (6) months or indefinitely, we may close your Account and remit any remaining balance to you. We reserve the right to close any inactive Account with no positive balance.
13.1 From time to time and subject to your compliance with these Terms of Service we may offer you bonuses or other promotional incentives, including but not limited to welcome bonuses, free spins, no-deposit bonus etc., by crediting your Account as part of a sales promotion/marketing campaign. If you do not wish to participate in a bonus or a promotion, you may withdraw at any time by forfeiting your bonus funds.
13.3 Unless otherwise specified, bonus funds cannot be directly withdrawn but must be used for the placing of wagers and purchases or with certain specific games and products offered on TheLotter, as it may be specified in the relevant bonus’ Specific Rules.
13.4 Unless otherwise specified, in order to convert bonus funds into withdrawable funds as well as withdraw any winnings generated by bonus funds certain requirements (“Wagering Requirements”) must be fulfilled within the timeframe stipulated in the Specific Bonus Rules. Failure to meet the Wagering Requirements by the deadline will result in bonus funds and winnings generated by these being forfeited.
13.5 Different games may contribute a different percentage towards the wagering requirements. Please refer to the relevant promotion’s Specific Rules.
13.6 When a bonus associated to a deposited amount is active (“Active Bonus”), wagers may be deduced from both the real money balance and the bonus balance depending on and according to the specific logic of the relevant promotion and stakes from the either balance may count differently towards the Wagering Requirements. Winnings are credited back to both real and bonus balances according to the same logic. Please refer to the relevant promotion Specific Rules for full details of the applicable logic and splitting ratio.
13.7 Without prejudice to Art. 6, in the event of an Active deposit Bonus withdrawals are restricted. If you wish to withdraw any of your real money funds under an Active Bonus you need to opt out from such promotion and your remaining bonus funds shall be forfeited.
13.8 When playing with an active bonus, a maximum stake or a maximum winning may apply and any wager or any winning exceeding such maximum limits may result in the bonus and any associated winnings being forfeited and in the removal from your balance of any amount won in excess respectively. Please refer to the relevant promotion Specific Rules for full details of the maximum allowed stake.
13.9 Bonuses are limited to and can be only claimed once per Account, which means that no more than one bonus per Player and / or PC and / or IP address, including shared IP addresses, and / or family and / or household address and / or e-mail address and / or credit/debit card number and / or environments where computers are shared (for example, Universities, schools, public libraries, workplace etc.) can be granted.
13.10 We reserve the right to review bonus funds transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that you are participating in strategies that we, in our sole discretion, deem to be abusive, including but not limited to:
1) Using bonus funds solely to build up in-game progression and then return to exploit the feature and collect its winnings when the bonus is no longer active;
2) Triggering the bonus feature of a game with bonus funds without playing it through and then returning to collect the winnings when the bonus is no longer active;
3) Placing bets, also in conjunction with other Players, that due to an active bonus or promotional offer result in a guaranteed win;
4) Making bets to meet any Wagering Requirements, where the effective expected outcome would be close to 100%, for example placing bets on both Red & Black on Roulette.
13.11 A Casino Deposit Bonus is a promotional incentive awarded as a percentage of a qualifying deposit and credited to your Account as bonus funds (“Deposit Bonus”). Deposit Bonus funds cannot be withdrawn or wagered as real money until they have been converted into withdrawable funds in accordance with the applicable Wagering Requirements set out in the Specific Bonus Rules. Unless otherwise specified in the Specific Bonus Rules, Wagering Requirements for Deposit Bonuses are applied at different contribution rates depending on the type of Casino Game played. The standard contribution rates are as follows:
· Slot Games: 100%
· Instant wins: 100%
· Bingo Games: 10%
· Table Games: 5%
· Crash Games: 5%
13.12 You must complete the Wagering Requirements within the timeframe specified in the relevant promotion’s Specific Bonus Rules. Failure to do so will result in the forfeiture of the Deposit Bonus and any winnings generated from it. You may accept multiple Deposit Bonuses over time; however, only one Deposit Bonus may be active at any given moment unless expressly stated otherwise in the Specific Bonus Rules.
13.13 While a Casino Deposit Bonus is active, all withdrawal requests are locked and cannot be processed. You may choose to forfeit an active bonus at any time through your Account. If you choose to forfeit a bonus, the bonus funds and any winnings derived from those bonus funds will be removed, and your withdrawal options will be restored.
14.1 All intellectual property rights in the Website and the Services, including trademarks, logos, domain names, trade names, designs, text, graphics, images, audio, video, software, databases, and all other materials (“Website Content”), are owned by us or licensed to us by third parties. All rights not expressly granted are reserved.
14.2 You are granted a limited, non‑exclusive, non‑transferable, revocable license to access and use the Website and the Website Content solely for your personal, non‑commercial use and strictly in accordance with these Terms.
14.3 You may not: copy, reproduce, modify, adapt, translate, distribute, transmit, display, publish, or create derivative works from the Website Content; remove, obscure, or alter any copyright, trademark, or proprietary notices use automated tools, including bots, scrapers, or crawlers, to access, extract, or index Website Content; commercially exploit the Website or the Website Content; use any trademark, logo, or branding displayed on the Website without our prior written consent. Nothing in these Terms grants you any rights in the Website Content other than the limited license expressly provided above. All goodwill arising from your use of our trademarks or branding accrues exclusively to us.
14.4 If you upload, submit, or transmit any content to the Website (“User Content”), you grant us a worldwide, royalty free, transferable, sublicensable license to use, reproduce, modify, display, and distribute such User Content for the purpose of operating, maintaining, and improving the Website and the Services. You represent and warrant that you have all necessary rights to grant this license.
14.5 We may remove or disable access to any User Content that we reasonably believe infringes intellectual property rights or violates these Terms.
15.1 We process your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering an Account or using the Website, you acknowledge that we may collect, store, and process your personal data for the purposes of operating the Website, providing the Services, complying with legal and regulatory obligations, preventing fraud, and supporting responsible gaming.
15.2 We may share your personal data with third-party service providers, including payment processors, identity verification providers, insurers, hedging partners, data suppliers, and regulatory authorities, where necessary for the operation of the Website or to comply with applicable laws.
15.3 For the purposes of delivering Games and complying with regulatory, fraud prevention and AML obligations, we may share limited player data (including identity verification and transaction data) with our B2B suppliers and payment processors. All such sharing is governed by our Privacy Policy and performed only where necessary and lawful.
15.4 We may also process your personal data to send you notifications, including operational messages, account related communications, and, where you have provided consent, marketing communications. You may withdraw your consent to receive marketing communications at any time through your Account settings or as described in the Privacy Policy.
15.5 You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and to request data portability, subject to applicable legal requirements. Requests may be submitted through the channels described in the Privacy Policy. For full details regarding the categories of data we collect, the purposes of processing, the legal bases we rely on, your rights, and how to exercise them, please refer to our Privacy Policy.
16.1 To the fullest extent permitted by applicable law, the Website and the Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the operation, availability, accuracy, reliability, or suitability of the Website or the Services.
16.2 We are not responsible for any loss or damage arising from your use of, or inability to use, the Website or the Services. This includes losses caused by delays, interruptions, technical failures, system errors, or the loss or corruption of data. We are also not liable for incorrect, incomplete, or delayed information or results unless such issues arise because we failed to exercise reasonable care.
16.3 We do not accept responsibility for the actions or omissions of third‑party providers, including official lottery operators, authorised retailers, payment processors, identity verification providers, and data suppliers. We may integrate services, data feeds, or functionality supplied by third parties, but we do not guarantee the accuracy, completeness, legality, reliability, or availability of any third‑party information or content. Access to such content may be suspended or removed at any time.
16.4 The Website may contain links to third‑party websites, services, applications, or content. These links are provided solely for your convenience. We do not control or endorse third‑party content and are not responsible for any loss or damage arising from your use of, or reliance on, such content. Your use of third‑party content is subject to the terms and policies of the relevant third party, and you access such content entirely at your own risk. If you leave the Website by selecting a third‑party link, these Terms no longer apply, and you are solely responsible for reviewing the applicable terms and policies of any third‑party website you visit.
16.5 You are solely responsible for maintaining the confidentiality of your login credentials. We are not liable for any unauthorised access to your Account resulting from your failure to protect this information. Likewise, we are not responsible for issues caused by your use of incompatible or faulty hardware, software, or internet connections. You are responsible for ensuring that your use of the Website complies with all applicable laws and regulations and for verifying the accuracy of any information you submit.
16.6 These limitations apply regardless of the legal basis of the claim, whether in contract, tort, negligence, strict liability, or any other legal theory. We do not accept liability for indirect, incidental, special, punitive, or consequential damages, or for any loss of profits, loss of opportunity, or loss of goodwill. We are also not responsible for claims arising from events beyond our reasonable control.
16.7 Nothing in these Terms excludes or limits our liability where such exclusion would be unlawful. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, intentional misconduct, or any other liability that cannot be limited under applicable law.
16.8 We are not liable for any failure or delay in performing our obligations where such failure or delay is caused by events outside our reasonable control, including natural disasters, war, terrorism, civil unrest, strikes, power outages, network failures, or actions taken by governmental authorities. Your statutory rights remain unaffected.
16.9 Our total liability for any claim arising from or relating to a wager or participation in a Game is limited to the amount you paid for that specific wager or participation. To the fullest extent permitted by applicable law, we do not accept liability for any losses exceeding the value of the wager or participation that gave rise to the claim. These limitations apply only to the extent permitted by applicable law and do not affect your statutory rights.
17.1.1 These Terms, together with the Privacy Policy, the Responsible Gaming Policy, the Bonus Terms, and any other policies or rules referenced on the Website, form the entire agreement between you and us regarding your use of the Website and the Services. They replace any prior agreements, understandings, or representations, whether written or oral.
17.1.2 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be considered severed, and the remaining provisions will continue in full force and effect. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to any affiliated or successor entity, provided that such assignment does not materially affect your rights.
17.1.3 Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between you and us, and you have no authority to bind us in any way.
17.1.4 We may provide notices to you by email, SMS, account notifications, or by posting information on the Website. You are responsible for ensuring that your contact details remain accurate and up to date. Any notice sent to the contact details associated with your Account will be considered received. You may send notices to us using the contact information provided in the “Contact Us” section of the Website.
17.1.5 If you have any questions or concerns regarding these Terms, your Account, the Website, or the Services, you may contact us through the communication channels listed on the Website. Customer Support is available via email, live chat, the “Contact Us” form, and we aim to respond within a reasonable timeframe. Emails sent to the address listed in the “Contact Us” section will be directed to the appropriate department. Our registered office address is also provided there, and any correspondence sent by post should include your full name, Account number (if applicable), and a clear description of your enquiry.
17.1.6 Information on how to contact the relevant regulatory authority is provided in Section 13 (Complaints and Disputes) and in the “Complaints” section of the Website. While we may offer support in multiple languages, communications may be handled primarily in English, and response times may vary if you contact us in another language.
