Winning | theLotter
 
 
 

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!
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Q

How will I find out if I win?

A

As a member of theLotter, there is no need for you to check the results after the draw. Our automated system will notify you whenever you win with an automatic email. At the same time, we will update your private account on theLotter where you can view the draw details and your win in Wins & Donations. To find out about your win the fastest way possible, sign up for theLotter’s FREE SMS Alert system by clicking here.

Q

What are jackpot and locally taxed winnings?

A

Some jackpot and non-jackpot winnings may be subject to local tax before they can be transferred to you. If you are entitled to jackpot or locally taxed winnings, you will be contacted by customer support, and theLotter may require you to collect the prize in person. 

For more information about the tax requirements of the lotteries offered on the site, please visit our Lottery Tax Information page.

Q

What are secondary winnings?

A

Prizes that are not a jackpot or locally taxed winnings are secondary winnings.  If you are eligible to claim secondary winnings, you have the option of having the win transferred directly to you as part of our win collection service or collecting the prize in person.

Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case theLotter.com may choose to fly the winner there. You will be handed your winning ticket and provided with information on how to collect the prize.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

Q

How can I use my win towards future participation?

A

Secondary wins are transferred directly to your account on the site within 24 hours of the publication of the official lottery results. You will receive automatic email notification when your wins are deposited in your account so that you can leave your wins in your account for future participation or withdraw them.

Your purchases on the site are debited first from your account's balance, and when your account's balance is not sufficient the remaining balance is charged against your default payment method.

Q

Do I have to expose my personal details if I win?

A

Non-identifying information (first name, first letter of your last name and country of residence) are automatically published in our Winners Circle on the homepage of the site. If you wish to cancel this display, please contact customer service. In regard to jackpot wins, the requirements of the official lottery organisation apply.

Q

Is there any commission on my winnings?

A

All winnings are commission-free, regardless of the amount. If you choose to receive your win via bank transfer, a bank transfer fee from your bank may apply.

Q

Is there a tax requirement on my lottery winnings?

A

Many countries pay out lottery wins tax free. For those countries that tax lottery wins, the rate varies widely.

theLotter is required to pay taxes on lottery wins in accordance with the laws of the country or state where the ticket was purchased.

You can find more information regarding the tax requirements for the lotteries we offer on the Lottery Info page for each individual lottery or our Lottery Taxes page. Please feel free to contact our customer support team with any questions regarding taxation.

Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organisation to collect your prize in person.

Q

What is the difference between annuity and lump sum?

A

When you win the jackpot, you will collect your win from the official lottery organisation after receiving the ticket from theLotter’s local office. If you request the annuity option, your prize will be paid out in installments over a fixed number of years.  If you request the cash/lump sum option, you will receive the prize money up front. Lump sum payments are less than the annuity payments, with the amount varying according to lottery policy.

Q

Can I claim my jackpot prize anonymously?

A

Some lotteries allow winners to remain completely anonymous, while others require some degree of public disclosure. For lotteries that require a winner to disclose their identity, it is often for transparency purposes. By making public the identities of winners, a lottery can show that the winners are real, have no connection to the lottery, and that all ticket holders have an equal chance of winning.

Below is the list of lotteries available on theLotter that allow jackpot winners to claim their prize anonymously:


Australia - Monday Lotto
Australia - Oz Lotto
Australia - Powerball Lotto
Australia -Saturday Lotto
Australia -Wednesday Lotto
Austria - Lotto
Austria - EuroMillions
Brazil - Dupla Sena
Brazil - Mega-Sena
Brazil - Quina
Colombia - Baloto
Europe - EuroJackpot
Europe - EuroMillions
France - EuroMillions and My Million
France - Loto
Germany - Lotto
Hungary - Hatoslotto
Hungary - Otoslotto
Ireland - Lotto
Italy - Lottomatica
Italy - SuperEnalotto
Italy - SuperStar
New Zealand - Powerball
Poland - Lotto
Romania - Lotto 6/49
South Africa - Lotto
South Africa - Powerball
Spain - BonoLoto
Spain - El Gordo
Spain - La Primitiva
Switzerland - Lotto


Winners who wish to remain anonymous for security reasons may be able to receive an exemption to a lottery's disclosure requirements.

Regardless of a lottery's specific disclosure requirements, theLotter will never disclose a winner's identity without their consent.

Winning a substantial amount of money has life changing implications and theLotter whole heartedly recommends that winners consult with financial and legal experts to fully prepare for and take advantage of their good fortune.

Please feel free to contact our customer support team with any questions regarding anonymity

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