How to Play the Lottery (FAQ)
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!
How will I find out if I win?
As a member of theLotter, there is no need for you to check the results after the draw. Our automated system will notify you whenever you win with an automatic email. At the same time, we will update your private account on theLotter where you can view the draw details and your win in Wins & Donations. To find out about your win the fastest way possible, sign up for theLotter’s FREE SMS Alert system by clicking here.
What are jackpot and locally taxed winnings?
Some jackpot and non-jackpot winnings may be subject to local tax before they can be transferred to you. If you are entitled to jackpot or locally taxed winnings, you will be contacted by customer support, and theLotter may require you to collect the prize in person.
For more information about the tax requirements of the lotteries offered on the site, please visit our Lottery Tax Information page.
What are secondary winnings?
Prizes that are not a jackpot or locally taxed winnings are secondary winnings. If you are eligible to claim secondary winnings, you have the option of having the win transferred directly to you as part of our win collection service or collecting the prize in person.
How do I receive my winnings?
Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.
Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.
Jackpot winners will be required to collect the prize locally and in person from the official lottery operator.
Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.
How can I use my win towards future participation?
Secondary wins are transferred directly to your account on the site within 24 hours of the publication of the official lottery results. You will receive automatic email notification when your wins are deposited in your account so that you can leave your wins in your account for future participation or withdraw them.
Your purchases on the site are debited first from your account's balance, and when your account's balance is not sufficient the remaining balance is charged against your default payment method.
Do I have to expose my personal details if I win?
Non-identifying information (first name, first letter of your last name and country of residence) are automatically published in our Winners Circle on the homepage of the site. If you wish to cancel this display, please contact customer service. In regard to jackpot wins, the requirements of the official lottery organisation apply.
Is there any commission on my winnings?
All winnings are commission-free, regardless of the amount. If you choose to receive your win via bank transfer, a bank transfer fee from your bank may apply.
Is there a tax requirement on my lottery winnings?
What happens when I win the jackpot?
Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organisation to collect your prize in person.
What organisations can I donate to through theLotter?
You can donate to the following organisations, when playing at theLotter:
- Medecins Sans Frontieres (MSF) (Doctors without Borders)
- Habitat for Humanity
- Save the Children
You can reset and/or change your donation preferences at any time in Wins & Donations.
When you donate through theLotter, we match your donation with our funds. This way, your contribution counts for twice as much! Read more about theLotter's charity programme here.
What is the difference between annuity and lump sum?
When you win the jackpot, you will collect your win from the official lottery organisation after receiving the ticket from theLotter’s local office. If you request the annuity option, your prize will be paid out in installments over a fixed number of years. If you request the cash/lump sum option, you will receive the prize money up front. Lump sum payments are less than the annuity payments, with the amount varying according to lottery policy.
Can I claim my jackpot prize anonymously?
Lottery Categories: theBig & theSmart
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
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The See Your Ticket Service