Responsible Gaming | theLotter
 
 
 

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!
Top 5 Questions
About theLotter
Registration & Account
How to Play
Syndicates
Bundles
Winning
Payment
Withdrawals
My Lotto Numbers
Subscriptions
Multi-Draws
Lottery Categories: theBig & theSmart
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
theLotter iPad, iPhone and Android Apps
Results & Alerts
The See Your Ticket Service
Promotions
VIP Club

Responsible Gaming

Show
Q

What is responsible gaming?

A

Responsible gaming means staying in control of the amount of time and the amount of money spent on gaming. theLotter recommends that all customers establish limits for participating in lottery draws, and that they do not turn to lotteries as a source of income or as a way to recoup debt.

In addition, theLotter strictly enforces a minimum age limit for our customers. Anyone under the age of 18 years is stringently prohibited from registering an account and using our service (and in some jurisdictions, you may be prohibited from playing lotteries even when you're older than 18).

theLotter strongly recommends that its customers be fully aware of the signs of problematic gaming behaviour and limit their play accordingly.

Q

How can I play responsibly?

A

theLotter provides a set of self-limiting tools that will enable customers to enjoy gaming responsibly on our site. These facilities include setting a Deposit Limit, Spend Limit, Time Limit, Time Out, and Self-Exclusion period. These features are located in the Responsible Gaming section of your account.

theLotter encourages its customers to read all the details of our Responsible Gaming Programme and take advantage of the self-limiting tools provided. We don’t want you to spend more than you can afford and we want you to stay in control of your gaming.

Q

How do I use the Time Out option?

A

Once you've registered an account and selected a payment method, you can switch on the Time Out feature when you login to your account and navigate to Responsible Gaming. In the Time Out Settings section, select your desired Time Out period (from 1 day and up). During the Time Out period you will not be able to make any new purchases and you won’t be able to deposit money in your account.

You can cancel your Time Out period while it is running, but any change you make will only come into effect after a so-called "cool off" period of 7 days.

Q

How do I set a Deposit Limit for my account?

A

Once you've registered an account and selected a payment method you can set a Deposit Limit when you login to your account and navigate to Responsible Gaming. In the Deposit Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the deposit limit you wish to set for that period.

You can change the Deposit Limit setting for your account at any time. Please note, however, that if you choose to decrease your Deposit Limit, the change will come into effect immediately, but if you choose to increase your Deposit Limit, it will only increase after a so-called "cool off" period of 7 days.

Q

How do I activate Self-Exclusion (so that I cannot log in to my account)?

A

Once you've registered an account and selected a payment method you can set a Self-Exclusion period when you login to your account and navigate to Responsible Gaming. In the Self-Exclusion Settings section, select your desired time period (from 6 months and up). During the Self-Exclusion period, you will be unable to perform any action in your account.

Q

How do I set a Session Time Limit?

A

Once you've registered an account and selected a payment method you can set a Session Time Limit when you login to your account and navigate to Responsible Gaming. In the Time Limit Settings section, enter a value between 30 minutes and 240 minutes. You can change or cancel your account's Session Time Limit at any time.

Please note that once you’ve set a Session Time Limit for your account and you’ve been on the site for the amount of time you set as your limit, you will be logged out immediately regardless of what you’re doing at that instant. Any unsaved actions will be lost and you will need to log back in if you want to continue playing.

Q

How do I set a Spend Limit for my account?

A

You can limit the amount of money you spend within a set period of time by setting a Spend Limit on your account. Once you reach your maximum spending cap, you’ll be unable to spend any more until the end of that period.

Once you've registered an account and selected a payment method you can set a Spend Limit when you login to your account and navigate to Responsible Gaming. In the Spend Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the spending limit you wish to set for that period.

You can change the Spend Limit setting for your account at any time. Please note, however, that if you choose to decrease your Spend Limit, the change will come into effect immediately, but if you choose to increase your Spend Limit, it will only increase after a so-called "cool off" period of 7 days.

Q

Is theLotter licensed?

A

Yes! theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that your funds are protected and your purchases are handled in a process that is both fair and transparent.

Scam Letters
Troubleshooting