How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Service team will be happy to assist you further!

Top 5 Questions

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Q

What are the different ways to select my numbers when playing the lottery?

A

When you purchase official lottery tickets at theLotter, you can select your numbers manually, use the random number generator (Quick Pick), or choose to use your preselected numbers. Learn how to use your saved lucky numbers by reading our page on (My Lucky Numbers).

Q

Do I have to fill in all the lines in a form?

A

All the numbers/lines must be filled in before your tickets can be purchased. If you do not complete the required number selection, the system will fill in the missing numbers for you using a Quick Pick random selection.

Q

How do I receive my winnings?

A

Your winnings are transferred to your account immediately after playing the Scratchcard. The winnings are included in your balance in My Account and listed on the line of the relevant Scratchcard you purchased. You can use your winnings to purchase additional Scratchcards, for future participation in lottery draws, or you can choose to withdraw them.

Q

Which countries are able to use WebMoney?

A

WebMoney is an e-wallet payment solution that provides customers from Armenia, Azerbaijan, Belarus, Estonia, Georgia, Kazakhstan, Latvia, Lithuania, Moldova, Russia, Ukraine, and Uzbekistan a way to complete secure transactions online.

For WebMoney sign up in English, please visit https://wallet.webmoney.ru/signup?lang=en

For WebMoney sign up in Russian, please visit https://wallet.webmoney.ru/signup?lang=ru

Q

Which lotteries offer raffles?

A

You will be entered into a raffle when playing the Austria - EuroMillions, EuroMillions & El Millón, France Loto, and Canada 6/49.

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