How to Play the Lottery (FAQ)
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!
Subscriptions & Multi-Draws
Lottery Categories: theBig & theSmart
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
theLotter iPad, iPhone and Android Apps
The See Your Ticket Service
How do I join theLotter VIP Club?
You start acquiring points the moment you begin to play and can earn up to 20% off all participation on the site in addition to other special promotions and offers! theLotter’s VIP Club is the best way to enjoy major rewards on the world’s biggest lotteries! To learn more, viist theLotter's VIP page.
What discounts does the theLotter VIP Club offer?
theLotter VIP Club enables customers to enjoy up to 20% off all participation on the site.
Bronze VIP Club members earn a 2.5% discount.
Silver VIP Club members earn a 5% discount.
Gold VIP Club members earn a 7.5% discount.
Platinum VIP Club members earn a 12.5% discount.
Diamond VIP Club members earn a 20% discount.
To read more about theLotter VIP Club, please visit theLotter's VIP page.
How are my VIP points calculated?
VIP points are calculated taking into account that US$1=1 point. If your default currency is in GBP or Euro, please note that the daily conversion rate will determine the exact number of points awarded.
Please also note that VIP points are only awarded for real charges made against settlement companies, meaning that:
- money paid from account balances will not earn additional VIP points - players already receive VIP points for deposits into their account
- tickets purchased with bonus money will not entitle players to VIP points
When is my VIP status updated?
Your VIP status is updated on the first of every month based on your activity on the site during the past three months. For example, if you earn 100 points in January, 200 points in February, and 300 points in March, your VIP status on April 1st will be updated according to a total of 600 points.
Where can I see my VIP points?
Your VIP points are displayed in My Account. Before completing any type of transaction on the site, an automatic display in the bottom right corner of the screen will inform you how many points you will earn for a purchase or deposit or lose for a withdrawal.
How can I earn more points in theLotter VIP Club?
You can earn more points in theLotter VIP Club by:
- Playing your favorite lottery online with a one-time entry or multi-draw package
- Playing your favorite lottery online with a subscription for an additional 25 VIP points for purchase or renewal of an existing subscription
- Referring friends to the site with the Tell A Friend program in return for 10 VIP points for each successful referral PLUS $25 in bonus money!
Click here to play!
How will I know when my VIP status changes?
We will send you a personal email on the first of every month regarding your VIP status, how it was calculated, and how many points you need to get to the next level.
Why don’t you update VIP status on a daily/weekly basis?
Following years of experience in customer care, we have determined that this arrangement is truly most beneficial for our users, allowing you to enjoy the optimal discount for the maximum amount of time when you play the most!