The See Your Ticket Service | theLotter
 
 
 

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The See Your Ticket Service

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Q

What is the See Your Ticket service?

A

The See Your Ticket service enables you to view a scanned copy of the ticket purchased on your behalf.  The scanned ticket guarantees your exclusive ownership of the ticket and ensures that nobody but you will be able to claim the prize.  To see the scan of your ticket, visit My Account and click on the relevant row to view the scan on the right side of the screen. Please note! The scanned tickets are not sent by email, and can only be accessed in the online account.

Q

Will I be able to see a copy of my scanned ticket before the draw?

A

theLotter makes every effort to ensure that players are able to view their scanned ticket in their account prior to the draw. 

In the unlikely event that we are unable to purchase a ticket due to technical difficulty or circumstances beyond our control, the ticket will be canceled and refunded to your account with additional compensation. We are committed to carrying out all cancellations and refunds as soon as possible and do our best to provide notification before the lottery draw takes place.

Q

Where is my actual ticket located?

A

Your ticket is securely stored in theLotter's local offices. After purchasing your ticket with your selected numbers and  play options, the ticket will be stored in a safe vault in a local office, and a scanned copy will be visible in your account on the site. Please click here and select the relevant row to view your ticket online.

Q

How do I know the ticket you purchased belongs to me?

A

Purchasing a ticket on our site is just like executing any other online merchant transaction - only more secure! When you order a ticket at theLotter, you receive three proofs of purchase: a confirmation email, the participation information stored in your account, and a copy of the scanned ticket with your unique number selection displayed in My Account.

Q

How will I know when my ticket has been scanned?

A

We will be glad to notify you when the ticket you purchased has been scanned and is visible in your account. If you would like to receive a notification for every ticket scanned, you can easily do so by adjusting your Email Notification settings.

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