Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
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Q

How do I pay for ticket purchases?

A

Sign in to your theLotter account.

Choose the lottery you want to play.

Fill in your tickets, select your playing options, and click PLAY.

When you pay for your purchase, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your purchase, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your ticket purchase. You will receive an automatic email notification when your order is complete.

If this is your first purchase on our site, you must first complete the full registration process and associate a payment method with your account in order to start playing.

Q

How do I deposit funds in my account?

A

To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

Q

What payment methods are offered on the site?

A

We provide a variety of payment methods to suit the needs of our customers from all over the world. For a full list of available payment methods and to find the payment method that best works for you, please visit our Payment Methods page.

Q

What currencies does theLotter accept?

A

theLotter supports:  Australian Dollar, British Pound, Canadian Dollar, Euro, Russian Ruble, South African Rand, Swiss Franc, and US Dollar. Your international or domestic payment method will be charged in one of the supported currencies.

Q

Why was my deposit/payment refused?

A

Deposits/payments may be refused due to credit limits, suspicion of fraud or theft, or other personal reasons, such as a customer's account being frozen. In addition, payment processing companies may change their criteria for payment approvals from time to time. If your deposit/payment was refused, please choose an alternative payment method from those available on our site. For further assistance, contact our Customer Service team.

Q

How do I use my bonus money to purchase tickets?

A

Bonus money can be used towards participation on the site. When you confirm a ticket purchase, the system will automatically deduct the cost of participation from any bonus balance in your account, and then from your real money balance. When there are insufficient funds to complete your purchase, your payment method will be charged. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.

Q

How do I change or delete a default payment method?

A

In order to change your default payment method, please access your account on our desktop site and mark another method in the list that appears on Payment Details in your account and then confirm the change. To delete a payment method, click the trash can icon on the line of the payment method you wish to delete.

Q

How will theLotter appear on my payment method statement?

A

All transactions and payments made at theLotter will appear on your payment method statement under the name The Lotter or Lotto Direct.

Q

Where can I find my CVV number?

A

The MasterCard and Visa CVV numbers appear on the back of your credit card next to your signature. To update or correct the CVV number listed in your account, please go to Payment Details, select the appropriate payment method, update the numbers, and save the changes.

Q

What are the SWIFT code and IBAN ?

A

A SWIFT code, also known as a Bank Identifier Code (BIC), is a unique identification code used internationally to identify a bank and enable bank transfers. The code is composed of 8 or 11 characters. The International Bank Account Number (IBAN) is an international standard for identifying bank accounts across national borders. IBAN is used in Europe, Mauritius, Saudi Arabia, and Tunisia in addition to the SWIFT code.

Q

Why is the price of the ticket non-refundable?

A

When you confirm your purchase online, an order form is sent to one of theLotter’s local offices. Local representatives purchase and upload ticket copies continuously in order to provide our customers with first-rate service around the clock. As a result, once an order has been forwarded to a local office for purchase, that purchase is already in process and we are unable to cancel it.

If you feel that an error has occurred or you require more information regarding a purchase, please don’t hesitate to contact customer support via email, live chat, WhatsApp, or Facebook.

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