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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!
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Q

Where can I find my CVV number?

A

The MasterCard, Visa, and Diners CVV numbers appear on the back of your credit card next to your signature. To update or correct the CVV number listed in your account, please go to Payment Details, select the appropriate payment method, update the numbers, and save the changes.

Q

Why is the price of the ticket non-refundable?

A

When you confirm your purchase online, an order form is sent to one of theLotter’s local offices. Local representatives purchase and scan tickets continuously in order to provide our customers with first-rate service around the clock. As a result, once an order has been forwarded to a local office for purchase, that purchase is already in process and we are unable to cancel it.

If you feel that an error has occurred or you require more information regarding a purchase, please don’t hesitate to contact customer support via email, chat, phone, WhatsApp, or Facebook.

Q

What payment methods are offered on the site?

A

We provide a variety of payment methods to suit the needs of our customers from all over the world. For a full list of available payment methods and to find the payment method that best works for you, please visit our Banking page.

Q

What currencies does theLotter accept?

A

theLotter supports:  Australian Dollar, British Pound, Canadian Dollar, Euro, Russian Ruble, South African Rand, Swedish Krona, Swiss Franc, and US Dollar. Your international or domestic payment method will be charged in one of the supported currencies.

Q

Why is my payment method refused?

A

If you are unable to use your selected payment method on our site, please follow the instructions in the error message you receive. For further assistance, please contact customer support .

Q

How do I use my bonus money?

A

Bonus money can be used towards participation on the site and cannot be withdrawn from your account. When you confirm your purchase, the system will automatically deduct the cost of participation from your bonus balance and then from your real money balance. When there are insufficient funds to complete your purchase, your default payment method will be charged. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification.

Q

How do I change my default payment method?

A

In order to change your default payment method, please mark another method in the list that appears on Payment Details in your account and then confirm the change.

Q

How do I make a deposit with WebMoney?

A

In order to fund your account and/or make purchases of lottery tickets with WebMoney you must first register WebMoney as one of the payment methods for your account. Log in to your theLotter account, click on Payment Details and click on the orange ADD button. Follow the on-screen instructions to add WebMoney as one of your account’s authorised payment methods.

When you are ready to fund your account, click on the orange DEPOSIT button at the top of the site, select WebMoney from the available payment methods and the amount you wish to deposit, click DEPOSIT and follow the on-screen instructions.

Q

Which countries are able to use WebMoney?

A

WebMoney is an e-wallet payment solution that provides customers from Armenia, Azerbaijan, Belarus, Estonia, Georgia, Kazakhstan, Latvia, Lithuania, Moldova, Russia, Ukraine, and Uzbekistan a way to complete secure transactions online.

For WebMoney sign up in English, please visit https://wallet.webmoney.ru/signup?lang=en

For WebMoney sign up in Russian, please visit https://wallet.webmoney.ru/signup?lang=ru

Q

How do I delete a payment method?

A

To delete a payment method, please go to Payment Details and click the trash can icon on the line of the payment method you wish to delete.

Q

How will theLotter appear on my credit card statement?

A

All transactions and payments made by theLotter will appear on your payment method statement under the name The Lotter or Aikmina Services Ltd..

Q

How do I deposit funds in my account?

A

To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

Q

What are the SWIFT code and IBAN ?

A

A SWIFT code, also known as a Bank Identifier Code (BIC), is a unique identification code used internationally to identify a bank and enable bank transfers. The code is composed of 8 or 11 characters. The International Bank Account Number (IBAN) is an international standard for identifying bank accounts across national borders. IBAN is used in Europe, Mauritius, Saudi Arabia, and Tunisia in addition to the SWIFT code.

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