How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

How do I transfer wins from my account to my bank?

A

To cash out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction.

If you encounter any problems, or have any special requests, please contact Customer Support

Q

What are the different ways to select my numbers when playing the lottery?

A

When you purchase official lottery tickets at theLotter, you can select your numbers manually, use the random number generator (Quick Pick), or choose to use your preselected numbers. Learn how to use your saved lucky numbers by reading our page on (My Lucky Numbers).

Q

How will I find out if I win?

A

When you play the lottery online at theLotter, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on theLotter will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for theLotter’s FREE SMS winning alerts by clicking here.

Q

Do I have to fill in all the lines in a form?

A

All the numbers/lines must be filled in before your tickets can be purchased. If you do not complete the required number selection, the system will fill in the missing numbers for you using a Quick Pick random selection.

Q

How do I receive my winnings?

A

Your winnings are transferred to your account immediately after playing the Scratchcard. The winnings are included in your balance in My Account and listed on the line of the relevant Scratchcard you purchased. You can use your winnings to purchase additional Scratchcards, for future participation in lottery draws, or you can choose to withdraw them.

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