How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Service team will be happy to assist you further!

Top 5 Questions

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Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case theLotter may choose to fly the winner there. If you are the winner of a major lottery prize you will be given information how to collect your prize.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

Q

How do I transfer wins from my account to my bank?

A

To cash out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction.

If you encounter any problems, or have any special requests, please contact Customer Support

Q

What payment methods are offered on the site?

A

We provide a variety of payment methods to suit the needs of our customers from all over the world. For a full list of available payment methods and to find the payment method that best works for you, please visit our Banking page.

Q

How do I start playing?

A

To start playing your favourite lotteries online, simply sign up to the site with your email address! After signing up, select your favourite lottery and enjoy the freedom of being able to play the lottery online, anywhere & anytime!

Q

How do I set a Spend Limit for my account?

A

You can limit the amount of money you spend within a set period of time by setting a Spend Limit on your account. Once you reach your maximum spending cap, you’ll be unable to spend any more until the end of that period.

Once you've registered an account and selected a payment method you can set a Spend Limit when you login to your account and navigate to Responsible Gaming. In the Spend Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the spending limit you wish to set for that period.

You can change the Spend Limit setting for your account at any time. Please note, however, that if you choose to decrease your Spend Limit, the change will come into effect immediately, but if you choose to increase your Spend Limit, it will only increase after a so-called "cool off" period of 7 days.

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