Start Playing Today!

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

Show
Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.

Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

What is a subscription to a lottery?

A

A subscription to a lottery will enter you in every consecutive draw of the lottery until you cancel it. When you play your favourite lottery or category with a subscription, you receive a minimum of every 10th lottery ticket FREE,  25 VIP points on the spot, enjoy the ability to change your numbers at any time, and pay as you go! You can pause/reactivate your Subscription by selecting Active/Not Active from the drop down menu in the Status row at Subscriptions at any time.

Q

Is theLotter connected to official lottery organizations?

A

theLotter acts as an independent, third-party service. We do not operate under the auspices of any official lottery body or run a lottery of our own. For ten years, theLotter has offered clients the freedom to play more than 40 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

Q

Is there any commission on my win?

A

All winnings are commission-free, regardless of the amount. If you choose to receive your win via bank transfer, a bank transfer fee from your bank may apply.

About theLotter
The See Your Ticket Service
How to Play
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
My Lotto Numbers
Subscriptions & Multi-Draws
Lottery Categories: theBig & theSmart
VIP Club
Payment
Winning
Results & Alerts
theLotter iPad, iPhone and Android Apps
Promotions
Scam Letters
Troubleshooting