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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

Is theLotter connected to official lottery organizations?

A

theLotter acts as an independent, third-party service. We do not operate under the auspices of any official lottery body or run a lottery of our own. For ten years, theLotter has offered clients the freedom to play more than 40 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Q

I matched the required number of guesses. Why didn’t I get a prize?

A

You must guess the minimum number of correct guesses in one line in order to qualify for a prize. When evaluating your entry, it is important to keep in mind that each line is an independent unit.We require a minimum purchase of 2-6 lines, depending on the lottery.

For further inquiries regarding your ticket,  please contact us.

Q

What is a subscription to a lottery?

A

A subscription to a lottery will enter you in every consecutive draw of the lottery until you cancel it. When you play your favourite lottery or category with a subscription, you receive a minimum of every 10th lottery ticket FREE,  25 VIP points on the spot, enjoy the ability to change your numbers at any time, and pay as you go! You can pause/reactivate your Subscription by selecting Active/Not Active from the drop down menu in the Status row at Subscriptions at any time.

Q

Do I have to expose my personal details if I win?

A

Non-identifying information (first name, first letter of your last name and country of residence) are automatically published in our Winners Circle on the homepage of the site. If you wish to cancel this display, please contact customer service. In regard to jackpot wins, the requirements of the official lottery organization apply.

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