Start Playing Today!

How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

Show
Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

How does the service work?

A

theLotter connects lotto fans to the biggest lottery draws happening on the globe through a network of local offices around the world. Enter 40+ official lotteries with a personalized set of lucky numbers and play options, and theLotter will carry out the ticket purchase on your behalf!

Your ticket is securely stored in theLotter's local offices, and secondary winnings are automatically transferred to your account.  A copy of your scanned ticket will be displayed in your theLotter account with your number selection and relevant draw information. To see you scanned ticket, visit My Account.

Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Q

Do I have to expose my personal details if I win?

A

Non-identifying information (first name, first letter of your last name and country of residence) are automatically published in our Winners Circle on the homepage of the site. If you wish to cancel this display, please contact customer service. In regard to jackpot wins, the requirements of the official lottery organization apply.

Q

Is there any commission on my win?

A

All winnings are commission-free, regardless of the amount. If you choose to receive your win via bank transfer, a bank transfer fee from your bank may apply.

About theLotter
Registration & Account
The See Your Ticket Service
How to Play
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
My Lotto Numbers
Subscriptions & Multi-Draws
Lottery Categories: theBig & theSmart
VIP Club
Payment
Winning
Results & Alerts
theLotter iPad, iPhone and Android Apps
Promotions
Scam Letters
Troubleshooting