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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

When will I be able to see a copy of the scanned ticket in my account?

A

theLotter makes every effort to ensure that players are able to view their scanned ticket in their account prior to the draw. 

In the unlikely event that we are unable to purchase a ticket due to technical difficulty or circumstances beyond our control, the ticket will be canceled and refunded to your account with additional compensation. We are committed to carrying out all cancellations and refunds as soon as possible and do our best to provide notification before the lottery draw takes place.

Q

Where is my actual ticket located?

A

Your ticket is securely stored in theLotter's local offices. After purchasing your ticket with your selected numbers and  play options, the ticket will be stored in a safe vault in a local office, and a scanned copy will be visible in your account on the site. Please click here and select the relevant row to view your ticket online.

Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Q

Is theLotter connected to official lottery organizations?

A

theLotter acts as an independent, third-party service. We do not operate under the auspices of any official lottery body or run a lottery of our own. For ten years, theLotter has offered clients the freedom to play more than 40 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

Q

How do I know the ticket you purchased belongs to me?

A

Purchasing a ticket on our site is just like executing any other online merchant transaction - only more secure! When you order a ticket at theLotter, you receive three proofs of purchase: a confirmation email, the participation information stored in your account, and a copy of the scanned ticket with your unique number selection displayed in My Account.

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