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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

How does the service work?

A

theLotter connects lotto fans to the biggest lottery draws happening on the globe through a network of local offices around the world. Enter 40+ official lotteries with a personalized set of lucky numbers and play options, and theLotter will carry out the ticket purchase on your behalf!

Your ticket is securely stored in theLotter's local offices, and secondary winnings are automatically transferred to your account.  A copy of your scanned ticket will be displayed in your theLotter account with your number selection and relevant draw information. To see you scanned ticket, visit My Account.

Q

How do I start playing?

A

To start participating in lotteries on the site and receive a FREE ticket as part of our welcome package, select your favourite lottery and enjoy the freedom of buying lottery tickets online!

Q

I matched the required number of guesses. Why didn’t I get a prize?

A

You must guess the minimum number of correct guesses in one line in order to qualify for a prize. When evaluating your entry, it is important to keep in mind that each line is an independent unit.We require a minimum purchase of 2-6 lines, depending on the lottery.

For further inquiries regarding your ticket,  please contact us.

Q

How will I find out if I win?

A

As a member of theLotter, there is no need for you to check the results after the draw. Our automated system will notify you whenever you win with an automatic email. At the same time, we will update your private account on theLotter where you can view the draw details and your win in Wins & Donations. To find out about your win the fastest way possible, sign up for theLotter’s FREE SMS Alert system by clicking here.

Q

What are jackpot and locally taxed winnings?

A

Some jackpot and non-jackpot winnings may be subject to local tax before they can be transferred to you. If you are entitled to jackpot or locally taxed winnings, you will be contacted by customer support, and theLotter may require you to collect the prize in person. 

For more information about the tax requirements of the lotteries offered on the site, please visit Lottery Info.

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