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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.

Q

I registered with Facebook and forgot my username/password. What do I do?

A

When you register with Facebook Connect, your username and password are the same as your Facebook credentials. Need help with your Facebook password? Click here. If you prefer not to login with your Facebook account, you can use theLotter’s automatically generated username to access your account. Your username appears in the registration confirmation email or you can contact customer support to retrieve it and generate your password here.

Q

Who operates theLotter.com?

A

theLotter is run by theLotter Enterprises Ltd. and is registered in Belize under licence number # 26-339.

theLotter was a pioneer in the field of online lottery services when we began operating in 2002. Today, we enable customers to access 40+ local lotteries on a global scale regardless of citizenship or place of residence. theLotter has transferred over $30 million in winnings to thousands of customers and is proud to be an industry standard in convenience, security, and top-rated user experience.

Learn more about theLotter here.

Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

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