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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.

Q

Is theLotter connected to official lottery organizations?

A

theLotter acts as an independent, third-party service. We do not operate under the auspices of any official lottery body or run a lottery of our own. For ten years, theLotter has offered clients the freedom to play more than 40 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

What are jackpot and locally taxed winnings?

A

Some jackpot and non-jackpot winnings may be subject to local tax before they can be transferred to you. If you are entitled to jackpot or locally taxed winnings, you will be contacted by customer support, and theLotter may require you to collect the prize in person. 

For more information about the tax requirements of the lotteries offered on the site, please visit Lottery Info.

Q

Who operates theLotter.com?

A

theLotter is run by theLotter Enterprises Ltd. and is registered in Belize under licence number # 26-339.

theLotter was a pioneer in the field of online lottery services when we began operating in 2002. Today, we enable customers to access 40+ local lotteries on a global scale regardless of citizenship or place of residence. theLotter has transferred over $30 million in winnings to thousands of customers and is proud to be an industry standard in convenience, security, and top-rated user experience.

Learn more about theLotter here.

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