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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account on the site within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to your designated payment method or leave all or part of the winnings in your account for future participation.

Locally taxed winnings will be transferred to your account on the site within 15 days of the receipt of the sum from the official lottery operator.

Jackpot winners will be required to collect the prize in person from theLotter's local office.

Q

Where is my actual ticket located?

A

Your ticket is securely stored in theLotter's local offices. After purchasing your ticket with your selected numbers and  play options, the ticket will be stored in a safe vault in a local office, and a scanned copy will be visible in your account on the site. Please click here and select the relevant row to view your ticket online.

Q

What payment methods are offered on the site?

A

We do our best to offer a variety of payment methods to suit our customers’ varied needs. For a full list of payment methods and to find the payment method that best works for you, visit the Banking page.

Q

Is theLotter connected to official lottery organizations?

A

theLotter acts as an independent, third-party service. We do not operate under the auspices of any official lottery body or run a lottery of our own. For ten years, theLotter has offered clients the freedom to play more than 40 top lotteries from around the globe online. The concept is simple, and so is the process. theLotter bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results,  and most important news from the lotto world. To read more about how the service works, please click here.

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