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How to Play the Lottery (FAQ)

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our customer support team will be happy to assist you further!

Top 5 Questions

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Q

Who is eligible to purchase lottery tickets on theLotter?

A

theLotter welcomes customers over the age of 18. For further details, please consult the Terms of Use.

Q

What are jackpot and locally taxed winnings?

A

Some jackpot and non-jackpot winnings may be subject to local tax before they can be transferred to you. If you are entitled to jackpot or locally taxed winnings, you will be contacted by customer support, and theLotter may require you to collect the prize in person. 

For more information about the tax requirements of the lotteries offered on the site, please visit Lottery Info.

Q

What happens when I win the jackpot?

A

Jackpot winners receive immediate notification from our site and are promptly contacted by the customer service team to coordinate the win collection. When you win the jackpot, theLotter may choose to pay your travel expenses to the location where the ticket was purchased. You will receive the ticket from our local office manager in the presence of theLotter's legal team and proceed to the official lottery organization to collect your prize in person.

Q

Do I have to expose my personal details if I win?

A

Non-identifying information (first name, first letter of your last name and country of residence) are automatically published in our Winners Circle on the homepage of the site. If you wish to cancel this display, please contact customer service. In regard to jackpot wins, the requirements of the official lottery organization apply.

Q

What are the different ways to select my numbers when playing the lottery?

A

When playing any of the lotteries we offer online, you can select numbers manually (Natural Selection), have your numbers randomly selected by the system (Quick Pick) or choose to use preselected numbers (My Lucky Numbers).

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